Hendrik Van Staden

Experience

• 

  Bateleur 911

  Mar 2005 - Aug 2010

  Emergency Control Room Operator

  Support in Emergency situations of any kind and to effectively drive the incident to resolution.

• 

  T-Systems South Africa

  Aug 2010 - Mar 2015

  Remote Support to assist users experiencing difficulties with IT for BP International Technical support for Old Mutual South Africa IT support for Sasol International

  • Field Service Engineer

    Feb 2014 - Mar 2015

  • System Engineer

    Mar 2013 - Feb 2014

  • Systems Engineer

    Aug 2010 - Mar 2013
• 

  T-Systems

  Mar 2015 - Jan 2016

  Quality Co-Ordinator

  Ensuring smooth and professional communication between End-User and Support as well as proper information updating and process related instructions being implemented.

• 

  T-Systems South Africa

  Dec 2017 - Apr 2021

  Managing day to day Operations of client BP alongside current fixed Escalations role Managing Client escalations 24/7 and following up with required teams to resolve issues, running meetings/troubleshooting sessions, Joining meetings related to process updates and managing team member responsibilities regarding ticket ownership Updating Messagelabs/Symantec policies including address/domain registrations, spoofing, track and trace mail deliveries etc Responsible for Creating forms and ensuring request is routed to correct team with all Network device information

  • Acting OPM

    Jan 2021 - Apr 2021

  • Escalation Co-Ordinator

    Jan 2016 - Apr 2021

  • 3rd Level Messagelabs Engineer

    Dec 2017 - Jan 2020

  • Change Co-Ordinator

    Dec 2017 - Jan 2020
• 

  Gijima

  Apr 2021 - now

  Change Manager
• 

  Desktop Health

  Sept 2021 - now

  Company Owner

  Specializing in Remote support, Site visits, Hardware or Software Support and asset trade-ins