Karlie Schaible

Experience

• 

  Campus Connection

  Jan 2014 - Dec 2019

  Employed part time during college, then was the Manager while I earned my Masters. Maintained 3 online stores, a physical retail store, and managed a small production team of specialists in sewing, vinyl, and embroidery, to create custom apparel. Took detailed custom orders for our production team to understand/create, so that we could make cherished garments for our customer’s special life moments, small businesses, clubs, and organized moms who love monogramming everything.

  • Manager

    Sept 2017 - Dec 2019

  • Sales Associate

    Jan 2014 - Sept 2017
• 

  Promo Ad Specialties

  Oct 2015 - Sept 2017

  Account Manager

  - Utilizing Microsoft Word, Excel, and Powerpoint to make sales presentations for customers. - Using Adobe Photoshop and Illustrator to create and alter logos, and produce virtual products for customers. - Promotional Sales; Placing large promotional advertising orders, following on their delivery, and creating invoices.- Basic Accounting skills; Paying bills, creating checks, following up on payments.

• 

  Danes of Instagram

  Sept 2016 - Oct 2018

  Social Media Manager

  - Managed 50k+ followers on Instagram. - Grew other social platforms such as Twitter and Facebook

• 

  Ochsner Health

  May 2019 - now

  Managed the decision tree strategy, with a focus on simplifying and standardizing the build across all specialties system wide. By reducing complexity and improving standardization, our decision trees evolved and became easier to maintain for leadership, which allowed us to create better education for the Contact Center schedulers to ensure accurate results.- Coordinated the creation and maintenance of scheduling care teams for all providers in primary care. Designed educational documents on how and when to utilize this feature. This resulted in increasing the availability for patients to be seen sooner by their PCP’s team in both Hyperspace and MyChart.- Highly skilled in the template build strategy and its impact to scheduling access. Able to triage problems, propose solutions and educate on template best practices. Knowledgeable in the design components of an optimized schedule including visit types, modifiers, blocks, decision trees, and the structure of the template.- Partnered with the Epic Cadence team and clinic operations on aligning the Access Care strategy regarding build and standardization. Show less - Owned the Template Integrity Initiative, a program focusing on reducing the number of edits made to the templates by limiting the number of users that can edit the template and/or schedule against the template build. This program stopped inappropriate scheduling, reduced the amount of time spent editing the template in clinic, and increased our analytics on when/why our templates aren’t built for success.- Actively involved in strategizing, creating, and validating dashboards in Tableau pertaining to Scheduling and Template Capacity. Able to explain and display data via a Tableau workbook and/or Excel in a meaningful way to help Managers and the Executive Team strategize for the future. - Partnered with the analytics developers on strategizing, creating, and validating dashboards in Tableau pertaining to scheduling and template capacity. Utilized Tableau software to investigate, translate and visualize data for clinical leadership and the Executive team MORs.- Coordinated Salesforce analytics for the Central Contact Center and Referral Scheduling Teams. Focused on agent productivity, first call resolution rate vs. calls that required additional user actions. Introduced a change to the referral scheduling workflow to better understanding if the barriers to schedule are due to the patient and/or the clinical teams. Show less

  • Manager of Strategic Programs

    May 2022 - now

  • Data Analyst - Access to Care

    Jan 2020 - May 2022

  • Intern - Access to Care Department

    May 2019 - Jan 2020