Jen Fulton

Experience

• 

  First Data Corporation

  Jun 1997 - Sept 2014

  Senior processing analyst

  • Manage a caseload of fraud and disputed card claims filed by cardholders• Responds to and researches various moderately complex operational issues for internal and/or external customers while simultaneously analyzing documentations • Provided service support for clients for multiple group of products while retaining knowledge of products and system functionalities • Access multiple systems to complete daily work; analyze accounts, complete lost/stolen reports, obtain updated cardholder information• Develop and cultivate a culture of unity and mission alignment daily to improve team efficiency while coaching and training teammates• Responsible for completing additional special projects and tasks • Accept and review escalated accounts Show less

• 

  Bank of the West

  Sept 2014 - Aug 2024

  Card Operations II

  • Communicates and collaborates frequently with other departments and branch employees to define and resolve escalated issues • Independently manages a caseload of card claims filed by bank cardholders• Daily use of 14 applications while exceeding compliance deadlines • Responds to and researches various moderately complex operational issues for internal and/or external customers. • Ensure accuracy of data by contacting appropriate personnel to resolve discrepancies• Prepares, edits, distributes, and/or corrects standard documents.• Guide and process daily transactions within 5 Bank General Ledgers• Assists in identifying operational improvements and makes recommendations as necessary• Responsible for analyzing daily reports and following up with team members to ensure completion to prevent Bank loss• Responsible for completing additional special projects and tasks Show less

• 

  Nebraska Department of Health and Human Services

  Aug 2024 - now

  Office Services Specialist