Abdu Sm

Experience

• 

  British Council

  Dec 2011 - Oct 2013

  Teaching Assistant

  -providing support to students-giving extra help to students with special needs or those for whom English is not their first language-motivating and encouraging pupils-assisting with marking and correcting work-attending meetings and reviews-helping with school events, trips and activities

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  Outbound & Inbound

  Nov 2014 - now

  Project Manager
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  Self-employed

  Dec 2014 - Nov 2015

  Call Center Representative

  *Manage large amounts of inbound and outbound calls in a timely manner*Follow communication “scripts” when handling different topics*Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives*Seize opportunities to upsell products when they arise*Build sustainable relationships and engage customers by taking the extra mile*Keep records of all conversations in our call center database in a comprehensible way*Frequently attend educational seminars to improve knowledge and performance level*Meet personal/team qualitative and quantitative targets Show less