Leonardo Ortega

Experience

• 

  Interjet

  May 2014 - Apr 2021

  Focused on Ground Handling (Ramp Agents, Ramp lead Agents, GSE Operators & Dispatchers)- Develop, direct, plan, conduct and coordinate initial and recurrent training in all airports; Mexico & International.- Develop & update airline training manual with policies & procedures- Validate training syllabus of all vendors (Handling Companies); Mexico & International.- Develop training budget (annually); Mexico & International.- Check contract with Handling Companies (training); Mexico & International.- Develop teaching aids (multimedia visuals, online training & training handbooks);Mexico & International.- Involvement in audits- Determine instructional methods (face to face, online, videoconference) sticking to local authority; Mexico & International.- Maintain and update employee training files.OTHER DUTIES- Supervise the payment of payroll of all Ground Handling employees(600 people); with Staff of 3 analysts.- Supervise ground operations during turn around flights. Show less

  • Training Coordinator

    Dec 2017 - Apr 2021

  • Operations Supervisor

    Jan 2017 - Dec 2017

  • Ramp Agent

    May 2014 - Jan 2017
• 

  Menzies Aviation

  Apr 2021 - Jun 2021

  Marshall/Dispatcher

  Responsible of:-Aircraft dispatch-Above & Below wing personnel management-Aircraft Fueling -Loading Instruction Report-Cabin-Ground communications-Baggage management-Cargo Management-MarshalingKeep a safe & on time operation while aircraft on ground. (Turn around, RON)

• 

  Aeromexico

  Jun 2021 - now

  - Develop, implement and keep the Quality Assurance Program updated.- Internal Quality Audits to all areas of Aeroméxico- External audits (companies that provide services to Aeromexico)- Solve Findings, corrective/preventive actions.- Review and authorization of performance indicators in processes that allow continuous monitoring of results.- Updating manuals based on applicable regulations and contracts.-Develop the Manual for language proficiency test (pilots) based on doc 9835 ICAO Show less Supervise all personnel responsible of:-Aircraft dispatch-Above & Below wing personnel management-Aircraft Fueling -Loading Instruction Report-Cabin-Ground communications-Baggage management-Cargo Management-MarshalingKeep a safe & on time operation while aircraft on ground. (Turn around, RON)Support to the Operations Manager with:-Answering and solving all audit findings-Develop & implement a Supervision checklist to save time in supervision of safety procedures during turn around Show less

  • Airport Manager

    Feb 2023 - now

  • Quality Assurance Specialist

    Sept 2021 - Feb 2023

  • Operations Coordinator

    Jun 2021 - Sept 2021