Athanasios Kyriakou

Experience

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  Upgrade Consulting and Training

  Jun 2017 - Aug 2017

  Internship
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  Coca-Cola Hellenic Bottling Company

  Feb 2019 - Jan 2022

  Market Developer

  -Sales-Responsible for the POP material in modern trade-IRI analysis

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  Deloitte

  Jan 2022 - Jan 2023

  NSE Digital Adoption Analyst

  -Drive the adoption for new and existing tools and improve procedures across NSE-UX activities (user research, design, testing)-Work with stakeholders across NSE to keep the collaboration site updated-Provide monthly reports based on the analytics for the Collaboration Central site and the campaigns that were active this period-Jr Product owner for Microsoft tools in NL

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  Schoox

  Feb 2023 - now

  Customer Success Specialist

  - Managing and monitoring the customers' lifecycle from onboarding, adoption, expansion, and renewal- Ensuring proper project delivery and participating in technical, marketing, or sales processes by setting priorities as the customers’ voice- Influencing the product’s vision and direction based on the customers’ needs and feedback- Developing and maintaining strong, multi-level relationships by delivering and communicating ROI for customers, with frequent client meetings, QBRs, and proactive checks on their user activity - Analyzing customer metrics and feedback, including product usage, customer satisfaction, NPS surveys, and other KPIs- Providing insights and training to customers, helping them grow as their strategic advisor Show less