S Santosh Kumar

Experience

• 

  ICICI Lombard GIC Ltd

  Mar 2007 - now

  Area Manager- Branch operations

  ● Define KRAs, KPIs, targets, performance measures for Team and monitor productivity on a scheduled basis. ● Identify training needs, design training courses, set training schedules, and conduct training sessions for the Operations team in branches. ● Liase with various functions and departments to ensure delivery● Drive processing in a cost effective manner● Responsible for branch backend activities

• 

  ICICI Lombard

  Mar 2007 - now

  ● Transaction Processing● Would be responsible for managing a team● Monitor TAT and quality● Ensure compliance to the procedure laid out in the ISO procedure manuals● Provide live support to Customer Service Executives on Technical, Systems and IT issues to resolve their matters & timely escalate the same to relevant authorities to provide fast solutions. ● Define KRAs, KPIs, targets, performance measures for Team and monitor productivity on a scheduled basis. ● Identify training needs, design training courses, set training schedules, and conduct training sessions for the Operations team in branches. ● Liase with various functions and departments to ensure delivery● Drive processing in a cost effective manner● Responsible for branch backend activities● Quality check of various files● Banking reconciliations ● Looking after the whole operations process of the branch according to company policy.● Query solving of Walk-in customers.● Looking after Customer Service Desk, Agent Service● Handling IT projects for additional system developments where required● Responsible for internal audits- operations & admin Show less

  • Branch Service Manager

    Mar 2007 - now

  • Area Manager- Branch Service Team

    Mar 2007 - now

  • BSM

    Mar 2007 - Oct 2012