Experience

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  Cognizant technology solutions

  Dec 2009 - Jul 2012

  Programmer analyst

  • Performed quality assurance testing on web services layer (REST/SOAP) for LexisNexis application• Involved in analyzing and understanding the API document, business/functional/technical requirements, Schema file, WADL/WSDL file• Involved in different phases of software development lifecycle (SDLC) including requirement analysis, test case planning, test execution, and defect tracking• Led a team of 8 members, mentored entry level trainees by conducting knowledge transition sessions on APIs and service-oriented architecture Show less

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  Kansas state university

  Aug 2012 - May 2014

  Graduate assistant

  • Assisted faculty on research work by analyzing data using RapidMiner to identify customer behaviors for a data project and by creating visualization charts using Tableau• Mentored undergraduates through discussions and by conducting weekly sessions and assisted faculty with academic responsibilities

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  H&r block

  Jun 2013 - Aug 2013

  It business analyst intern

  • Acted as liaison between business owners and dev team by converting business requirements into development-ready user stories• Prepared technical swim-lane document using Visio and work with UX team in creating User Interface Design Description (UIDD) document for web and mobile based applications• Developed technical swim-lane document using Visio and business process modeling and notation (BPMN) for applications involving integration with multiple systems• Created test plans, executed end-to-end functional test cases and reported defects• Formulated master mapping document for all applications by capturing the UI flow and mapping them with API request/responses Show less

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  H&r block

  Jun 2014 - Sept 2021

  Sr. business analyst

  • Managed front-end (Salesforce) and back-end (MDM, EDP and Marketing) CRM solutions to provide better client experience and optimize client interactions • Designed and delivered a cloud-based client master data management (CMDM) solution, switching from IBM MDM, resulting in cost savings of ~$500K per year• Managed integration of MDM with 12+ applications to provide single source of truth of client information• Re-engineered MongoDB-based client engagement hub (CEH) into SQL-based enterprise data platform (EDP) that includes GraphQL-based EDS experience layer and multiple operational data stores (ODS)• Optimized the appointment setting process using MDM/EDP data (historical duration and tax pro expert level), thereby increasing the clients served per day by ~10% and improving client experience at the same time• Defined strategic roadmap, project scope, and prioritized epics and features using Aha! project management tool and managed user stories and tasks using StoriesOnBoard and Azure DevOps Boards and presented the status to senior leadership• Provided production support using SQL queries and perform root cause analysis for escalated cases• Facilitated wide range of agile rituals like backlog grooming, sprint planning, sprint retrospective, sprint review, defect triage and stand-up meetings• Led Emerald Online hosting migration project from Plastyc (vendor) to in-house, resulting in cost savings of ~$250K per year• Implemented a native CRM solution to capture leads, transfer data to marketing for campaigns, leading to an increased new client growth by more than 25K• Involved in different phases of software development lifecycle (SDLC) including requirements analysis, user story creation (HP ALM), test case preparation, test execution, and defect tracking (JIRA) to ensure on-time delivery of projects Show less

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  Community america credit union

  Sept 2021 - Apr 2022

  Strategic business analyst

  • Manage/support enterprise CRM solutions including Salesforce Sales Cloud, Marketing Cloud and CPQ to enable frontline associates to capture leads and convert them to members• Partner with business on implementing multiple SMS projects to increase client conversion and interaction

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  Nordstrom

  Apr 2022 - now

  Technical program manager