Experience

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  Healthcare management systems

  Jan 1997 - Jan 1998

  Help desk support technician

  • Provided customer service and support to end users on proprietary hospital software.• Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system • Documented user issue in the ticket tracking system to assign users a working case number.• Prioritized and evaluated user’s issues to meet company service level agreements. • Assisted and provided over the phone training to users on software components Show less

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  Vanderbilt university medical center

  Jan 1998 - Jan 2000

  Analyst/network administrator

  • Trainer of department personnel on various software packages, hardware and peripherals, and internet how-to. • Responsible for PC desktop support all IBM, Macintosh, and Linux workstations throughout the department. • Installed and maintained computer workstations and any additional peripherals. • Designed, and maintained the department’s Internet and Intranet web pages. • Responsible for setup and network administration of the Windows NT Server and workstations.

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  Clientlogic corporation

  Jun 2000 - May 2002

  Network administrator/site support/telecom analyst

  • Configuration and maintenance of Lucent PBX telephone switch and the AUDIX voicemail system. • Punched down and terminated all voice and network data jacks throughout the corporate office. • Corporate trainer of all employees, including software workshops, application development, and new user orientation. • Responsible for setup and network administration of the Windows NT servers, Exchange Server, and NT workstations. • Support of all IBM, Macintosh, and Linux workstations throughout the corporate office. • Purchasing and repairing of computer workstations, laptops, and external peripherals. • Setup wireless base station, switches, hubs, and networks cards for local wireless network. • Coordination of backups including assigning, rotating and changing media and performing restores of data• Deployed and setup of PC’s and laptops for the wireless network Show less

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  U.s. smokeless tobacco

  Jun 2003 - Apr 2004

  Network administrator/lan support analyst

  • Responsible for the yearly departmental budget including 5-year forecasting for the plant facilities. • Purchased and maintained all computer software licensing for all desktop, server, and mainframe software applications. • Developed and conducted various workshops for mainframe, application, and human resource computer software packages. • Setup and administration of the Windows 2000 servers, Notes Server, and 165+ Windows 2000 workstations. • Maintained asset inventory for all departmental assets including the depreciation and disposal of all equipment. • Supporting and troubleshooting of PCs including IBM, DOS, and Linux workstations throughout the manufacturing facility. • Responsible for the purchasing and repairing of computer workstations, laptops, and external peripherals. • Maintenance/Setup of all Cisco wireless access points, 3-Com switches, and various networking equipment. • Monitoring and troubleshooting of local area network and wide area network and Check Point Firewall. • Coordination of backups including assigning, rotating and changing media and performing restores of data. • Responsible for purchasing and deploying of desktops, laptops, handheld, and Tablet PC’s for LAN & WAN. • Development and maintenance of company Intranet including application development of the Lockout Web Application. • End user resource, support, and communication to 150+ users with diverse backgrounds and in various departments. • Creation and formation of Standard Operating Procedures for technology department performance and reliability. Show less

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  Boys & girls clubs of middle tennessee

  May 2004 - Jan 2007

  Information systems director

  • Supervisor of all computer operations at various locations t hroughout Middle Tennessee.• Developed curriculum for and conducted various workshops for application, human resource, and fundraising computer software packages.• Network administrator: local area network (LAN), wide area network (WAN), VPN, and multiple firewalls.• Responsible for setup and administration of the network including fiber, wireless, cabling, and network equipment.• Setup and administration of the Windows 2000 and 2003 servers, and 165+ Windows XP workstations.• Maintained various VoIP phone systems throughout the company.• Responsible for the departmental budget including purchasing, strategic planning, and forecasting.• Managed the competitive bidding process and RFP's for all company purchases.• Established and maintained all vendor relationships including telecommunications, office supply and computer suppliers.• Management of Blackbaud Raiser's Edge server including SQL database..• Develop policy, procedures, and training materials to meet specific needs related to the use of technology.• Development and maintenance of company Intranet website.• Setup and maintained the Citrix Presentation Server including publishing applications and printers.• Implemented and maintained HP Thin Clients via Citrix Presentation Server Suite. Show less

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  High tech technical institute

  Jul 2007 - May 2009

  Computer networking & security instructor

  • Instructor for computer courses including operating systems, Microsoft Office, network administration, security, etc. • Taught computer courses based on Microsoft, Linux, and Cisco hardware technologies.• Responsible for computer networking and security curriculum development and revision.• Evaluate and select various textbooks to keep course curriculum up-to-date and current for students.• Advise students on a weekly basis on career development path and individual tutoring.• Participate in professional development courses in education and information technology.• Coordinate and communicate with director of education regarding student progress in their degree program.• Administer various certification prep exams to students to evaluate students competency level.• Taught A +, Network +, Security +, Microsoft Certifications in Exchange, Windows XP and Server 2003, Linux + Certifications.• Oversaw the department's curriculum and advised students on career paths Show less

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  Daymar institute/national college of business & technology

  Jun 2009 - Sept 2010

  Networking & security administration instructor

  • Instructor and for computer courses including operating systems, Microsoft Office, network administration, security, etc. • Taught certification courses based on Microsoft and CompTIA exams.• Developed & tested for curriculum for course taught based on current technology trends• Created and Administered testing to measure students competencies.• Graphics Design class instruction in Adobe Products including creation of web projects.• Participate in professional development courses, in-services, and workshops.• Advised students on career paths and provided tutoring to assist in course work. Show less

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  Vanderbilt university

  Sept 2010 - Mar 2011

  Systems administrator/desktop support analyst

  • Desktop support for multiple PC platforms. • Repaired computers and solved end user problems.• Desktop imaging creation and preparation.• Diagnose and resolved various hardware and software problems.• Maintained weekly, daily, and monthly backups. • Created and administered windows 2003 active directory accounts and groups.• Supported training department including standand desktop image

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  Dell computers inc.

  Apr 2011 - Jan 2013

  Instructional design & delivery

  • Instructor and trainer for various Microsoft products and proprietary software.• Analyzed company documentation and create instructional goals and learner outcomes.• Developed curriculum and training materials including instructional strategies.• Implemented and delivered materials to diverse employees during multiple training sessions.• Evaluated and administered testing to measure employee competencies.• Design & Delivery of various e-learning and vitality courses• Consulted and worked with Subject Matters Experts to develop and deliver training material effectively.• Maintained and administered the SharePoint web portal local site for training material including creating user access and permissions. Show less

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  Metro nashville public schools

  Jan 2013 - May 2013

  Cte computer network & repair instructor

  • Taught COMPTIA academy curriculum to students including computer networking and repair.• Organized and optimized lab equipment and software to help build program • Advised students on college and industry career choices.• Trainer on COMPTIA academy curriculum to students including I.T. Fundamentals, A +, Linux +, and Network +.• Created new a new flipped class curriculum which increased student’s productivity and grades by 80%.• Maintained and administered a classroom Moodle & SharePoint portal to manage student access to training files.• Created, maintained, and administered student’s account and class materials in a Learning Management System.• Designed new electronic methods for assessing and evaluating students’ progress using mobile devices. • Created needs assessments to evaluate program needs assessment in collaboration with other program instructors•Participated as a member of the Overton faculty and staff. Show less

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  Rutherford county schools

  Jun 2013 - Jul 2015

  Cte computer repair and networking instructor

  • Trainer on COMPTIA academy curriculum to students including I.T. Fundamentals, A +, Linux +, and Network +.• Created new a new flipped class curriculum which increased student’s productivity and grades by 80%.• Maintained and administered a classroom Moodle & SharePoint portal to manage student access to training files.• Created, maintained, and administered student’s account and class materials in a Learning Management System.• Designed new electronic methods for assessing and evaluating students’ progress using mobile devices. • Created needs assessments to evaluate program needs assessment in collaboration with other program instructors• Launched an in-classroom Pearson Vue testing center which allowed 24 students to be CompTIA Certified before graduating. Show less

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  Administrative office of the united states courts

  Jan 2016 - Nov 2017

  Information technology security trainer and developer

  • Designed, developed and evaluated curriculum for Security + awareness web based course. • Developed and administered Blackboard learning management systems courses for self-paced * Security+ class. • Created and administered testing and evaluations to measure student’s competencies.• Developed electronic learning modules using Adobe Captivate, Camtasia, and Snag-it applications. • Coordinated and executed weekly class webinars via WebEx communication platform. • Created and maintained class reports detailed class progress, attendance, and student testing results.• Created student resources including job aids, reference guides, and online resources. Show less

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  Inovalon

  Feb 2018 - Feb 2019

  Ncio trainer

  • Planned, conducted, and coordinated all new hire and post training for Operations medical record positions as dictated by departmental goals and objectives.• Developed, updated, and maintained all training curriculum and materials using Articulate and other eLearning tools to incorporate adult learning concepts and meeting best practices. • Partnered with Leadership to provide quality reviews, scoring, and coaching of 25-30 agents per week, meeting the set goals of 82% pass rate.• Facilitated and evaluated new associate training using mastery testing using Learning Management System.• Project leader for implementing a complete overall of existing company training materials which lead to 90% increase in training outcomes and productivity in the call center. Show less

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  Parallon\hca healthcare

  Jun 2019 - Apr 2020

  Training coordinator

  • Position was affected by Covid-19.• Managed training logistics including onboarding for all new hire hospital and operations employees.• Administration of the HealthStream Learning Management System for all employees in Training. • Training and support as a producer for virtual training classes using WebEx Training Center and WebEx Meeting Center. • Development of training handouts using Snagit, Microsoft Office, and Adobe Acrobat professional.• Created, distributed, and reported to management employee survey results after each training session. • Recorded, and edited training videos using Camtasia Studio and Adobe Captivate for eLearning projects. Show less