Experience

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  Boston store

  May 1980 - Aug 1981

  Assistant buyer

  Directed day to day inventory for all Boston Store locations.Coordinated activities between vendors, stores, and warehouse to meet inventory demand.Trained, supervised and managed work shifts for downtown sales personnel.Addressed and resolved customer concerns.

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  Dunhill personnel

  Jan 1981 - Dec 1982

  Career consultant

  Recruit qualified candidates to match available openings.Interview applicants and train them on interviewing skills.

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  Mci corporation

  Dec 1982 - Jan 1990

  Communication services consultant manager

  Managed 8 statewide service/sales staff that was responsible for business customer base.Successfully hired, trained and developed professional staff, leading to promotions and low turn over of employees.Promoted service offerings though on site presentations and client meetings.Resolved customer and internal problems.Coordinated activities between sales and operations departments.Recipient of 1984 Excellence in Service award, one of 150 recipients nationwide.

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  St. jude the apostle school

  Jan 1999 - Oct 2004

  Substitute teacher

  Responsible for teaching all subject areas to K4-8th grade students, including long term assignments. One of the preferred substitute teachers for the school.

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  Wauwatosa school district

  Jan 2004 - Oct 2004

  Substitute teacher

  Managed and taught classroom students in absence of classroom teacher, adhering to classroom routines and school procedures.Implemented lesson plans and created lesson plans as needed.

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  Children's health education center

  Oct 2004 - Sept 2010

  Managed and coordinated daily operations to ensure efficiency and highest level of customer service.Collaborated with information services to create and implement a new scheduling database and pivot table reports, resulting in increased scheduling efficiency and reporting capability. Suggested and monitored upgrades to ensure continued efficiency.Established cost effective marketing techniques and programs to meet customer needs and increase participation in programming and facility rentals. Eight percent increase seen in the 2009-2010 school year.Worked with community partners to design and implement new programs for fall 2010. Collaborated with internal and external customers to produce an on-line education program.Coordinated and managed contacts for operational needs, including internal requests and contracted services.Maintained effective communication with Children's Hospital and Health System departments to meet operational needs.Supervised staff of three, responsible for their performance management, staff development and performance reviews.Successfully managed an annual department budget of 2.4 million.Participated on CHEC Leadership team, enhancing the growth of CHEC through innovative strategizing.Created and facilitated professional development trainings for all CHEC staff.Responsible for maintenance and upgrades as necessary of all audio-visual equipment and services.Coordinated staff outings and holiday events. 收起

  • Business Operations Manager/Coordinator

    Aug 2008 - Sept 2010

  • Program Development Specialist

    Jul 2007 - Aug 2008

  • Specialty Educator

    Aug 2006 - Jul 2007

  • Educator

    Oct 2004 - Aug 2006
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  Amedisys home health

  Nov 2010 - Dec 2013

  Business office manager

  Through accurate clinician scheduling and successful management of various data reports and order tracking brought agency’s unbilled accounts from over 120 days to fewer than 60.In first 3 months cleared agency’s billing indicators.Through thorough coordination of intake patient processing, successfully ensure timely patient admissions.Updated staff -human resource records to meet state regulations.Successful maintenance of office operations including payroll processing, telecom and computer needs, medical supply management and all other office needs.Supervision and training of business office specialist 收起

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  Gentiva home health

  Dec 2013 - Dec 2016

  Office manager

  Through implementation of refined scheduling, and tracking processes, in 4 months have succeeded in reducing days outstanding for final claim release,Successful maintenance of office operations including payroll processing, human resource records, telecom and computer needs, medical supply management and all other office needs.Supervision and training of care team coordinators.

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  Medical college of wisconsin

  Dec 2016 - Jun 2020

  Patient experience coordinator lll

  Through analysis of data and comments, determine areas of greatest impact and lead improvement efforts. Work involvedsshadowing of providers, staff and patients, coaching, leading kaizen type workout sessions, and sustainability efforts. Collaborate with departments to improve their patient experience scores. Work may involve capturing the voice of their patients, conducting skills labs, training.Work with specialty areas to create collateral for help manage patient expectations, such as team posters, slims and pamphlets. 收起

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  Froedtert & medical college of wisconsin

  Jun 2020 - now

  Program manager customer experience & performance excellence

  Successfully worked with clinic leaders, to design and implement use of a new nurse leader rounding tool across the health system.Experienced facilitator for kaizen events and smaller improvement projects/efforts.Successfully worked with multiple teams utilizing lean processes and change management to make impactful improvements for their patients' experience.Lead and manage empathy workshop for F& MCW physicians and APP's.Support ambulatory clinic leadership, staff and providers to improve patient experience. 收起