Brandon Kern

Experience

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  FanDuel

  Aug 2016 - Dec 2016

  Customer Support Agent

  ✅ Provided technical customer support by addressing 30+ tickets daily in real-time while consistently ranking in the top 3 Customer Support Agents for resolving 80% of the tickets per month. ✅ Worked collaboratively with a 10+ member cross-functional team to provide real-time solutions via live chat by answering and resolving account and billing inquires and providing technical assistance to customers regarding PC & mobile applications.✅ Spearheaded the overhaul of the internal data entry process by implementing advanced Excel practices such as VLOOKUP’s, which increased overall department efficiency. Show less

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  Stanford University

  Jul 2017 - Sept 2017

  Data Entry Clerk

  ✅ Assisted the Career Management Center at Stanford University with maintaining 1,000+ recent graduates’ public records to ensure accurate post-graduate career information. ✅ Worked closely with the Alumni Career Services Director to provide daily and weekly status reports resulting in an increased understanding of career trends and creating new programs for current students.✅ Spearheaded the alumni database by creating a brand new digital database working with Excel, Google Sheets, and LinkedIn Recruiter tool to find, update, replace, and input key data which increased efficiency and accuracy. Show less

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  VizExplorer

  Feb 2019 - Apr 2021

  Implementation Analyst

  ✅ Worked collaboratively with various teams, including Implementation, Product Development, Customer Success, and Database, to constantly improve products and process improvement, resulting in increased customer satisfaction and decreased project implementation times. ✅ Managed the entire project life-cycle by overseeing 2-3 projects at a time and acting as a subject matter expert during the deployment process by understanding customer needs, providing customizations, and presenting to customers both on-site and virtually. ✅ Created training content for the company’s website by explaining specific reports functionality to help increase customer understanding and decrease support tickets. ✅ Provided Data Analysis and Data Validation to ensure data quality and integrity during the transition to the VizExplorer software using Excel Pivot Tables & VLOOKUP’s.✅ Received company-wide recognition for two software implementation projects by leading effective implementation and data validation initiatives. Show less

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  Raptive

  Jul 2021 - now

  Performance Analyst

  Perform data analysis on revenue fluctuations for our creators. Providing them with a detailed report explaining how their revenue is performing. This report highlights key metrics pulled from Sigma which I use to tell the story of their revenue over the given time period. Finally, each report is included with a full site analysis, providing recommendations on how they can increase revenue.● Manage the outbound onboarding report and analysis process. Sending out daily reports to customers highlighting their 20% or more growth since switching to Raptive. These reports not only showcase their progress but also offer customized revenue recommendations to further enhance their success. Additionally, this report provides creators with valuable resources and tools to support them in achieving their goals.● Responsible for overseeing and coordinating creator marketing campaigns across different tiers, ranging from tier 1 to tier 5. Using Google Ad Manager, I efficiently set up and manage these campaigns. To aid creators in evaluating and enhancing their external revenue, I regularly generate and analyze monthly reports on campaign performance. Notably, a significant achievement has been the successful establishment of two monthly campaigns for our tier 1 creator, with each campaign aiming to reach a milestone of 1,000,000 impressions.● Contribute to various internal projects, including the development of training videos, implementation of the email identity project, and the monitoring of our creator's ads.txt files. Conduct regular checks on flagged sites to verify the correct functioning of our creator's ads.txt file and promptly communicated with them to facilitate any required adjustments. Show less