Experience

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  Infosys

  Sept 2014 - Mar 2017

  Senior systems engineer

  > Worked on the development of several web applications which were used by the project managers, Group project managers and other senior executives of my organization to handle the employee database and records in different functions such as visa, leave management, project management, etc. > My duties included requirement gathering from the clients, solution prototyping followed by creation of the entire database and coding/development of these webpages. The application also required periodical maintenance and re-engineering. > Some challenges that I confronted in this role were frequent and rapid adoption of business intelligence and reporting tools such as SSRS and SPSS. > I was given the opportunity to lead team of 2. Responsibilities such as work break down, ownership and accountability of timelines were under my remit.> I personally added value by automating several administrative tasks such as daily loads and mailers which took roughly 2 hours before. After implementing automation, these tasks became autonomous, and this saved effort directly translated into the firm saving costs and efficiency gains. Show less

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  Great lakes institute of management

  Apr 2017 - Mar 2018

  Management student

  -Marketing Major with special interest in fields such as Market Research, Business Consulting, Marketing Metrics, Business Strategy, Business Analytics & IT Consulting.-Team Lead of Alumni Committee. Responsible for organizing & conducting Alumni and student meet up sessions,Alumni visits and Annual Alumni events in college.-Part of the TEDx GLIM chapter. Working in the Sponsorship and Marketing team.-Volunteer at Karma Yoga Initiative in college.

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  Freshworks

  May 2018 - Feb 2024

  - Responsible for scaling and building sustainable partnerships with 12+ Solution partners and ISVs in the UKI region while Onboarding and training new partners.- Work on joint sales and marketing strategies, and business plans to boost outbound lead generation as well as strengthen relationships with existing customers in order to drive more upsell/cross-sell revenue.- Work in tight collaboration with the Field team to ensure all stakeholders have 100% visibility including cross-functional teams such as Pre-sales, customer success, finance, legal, etc. Show less Responsible for :- Single point of contact for Global Partners and customers for all things commercial & Technical-Product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on- Establish and maintain healthy relationship with partner teams, prospects and customers in Europe.- Own and meet assigned sales targets by working closely with partner sales teams- Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers - Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on- Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure- Arrange online training sessions and ensure partner is upto to speed with what's new in the product Show less Working closely with retail companies across UK to provide them with the most efficient service desk solution.I am responsible for consulting and analysing our clients' business problem and providing the best 'solution and the product plan' most suitable to bridge the gap.Freshworks is a software development company specialising is SaaS customer service platforms that automate, simplify and evolve the process of managing customer support interactions, including external support, ITSM, and CRM. Freshworks helps over 100,000 companies of all sizes deliver the best-in-class customer support and ITSM (ITIL) via email, phone, chat, web, social, AI and mobile. In 7 years, we have become the fastest growing provider of the above services in the world.Backed by Google Capital, Sequoia, Accel Partners and Tiger Global Management, Freshworks is the leading global provider. Freshworks offers ease of use with an intuitive UI, feature rich OOTB functionality, and full control over the UX with a library of APIs. Not to mention, 24/7 support for all. Show less

  • UKI Partnership - Channel Manager

    Jan 2023 - Feb 2024

  • Lead - Channel Sales ( Account Management - Europe)

    Jun 2022 - Feb 2023

  • Lead - Key Accounts, Europe

    Jan 2021 - Jun 2022

  • Strategic Account Manager

    Jan 2020 - Dec 2020

  • Senior Channel Sales Executive - Farming ( Europe)

    Jan 2019 - Dec 2019

  • Enterprise/Mid-Market Account Executive, UK

    May 2018 - Jan 2019
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  Amazon web services (aws)

  Feb 2024 - now

  Partner development manager emea