Experience

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  Lane county information systems district

  Apr 2007 - Jun 2007

  Software researcher

  Researched and compared software for deployment. Setup and completed install of new computers.

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  Symantec

  Jun 2007 - Sept 2015

  • Provide Technical Support for Symantec NetBackup enterprise-level customers with a wide range of hardware and software combinations; including NetBackup Appliances, NDMP NAS devices, Tape Libraries, Tape Drives and iSCSI devices.• Setup environments using physical and virtual machines. Assisted customers in backing up and restoring a wide range of environments including; Active Directory, Windows operating systems, SharePoint Server, Microsoft SQL Server, Microsoft Exchange, Linux operating systems, Oracle Database Server, NDMP Protocol Data, Hyper-V Virtualization Server and VMware ESXi Server. Show less • Provide advanced level Technical Support for Symantec Backup Exec enterprise-level customers with a wide range of hardware and software combinations; including Backup Exec Appliances, NDMP NAS devices, Tape Libraries, Tape Drives, and iSCSI devices.• Setup environments using physical and virtual machines and assisted customers in backing up and restoring a wide range of environments including; Active Directory, Windows Server and Workstation operating systems, SharePoint Server, Microsoft SQL Server, Microsoft Exchange, Linux, Oracle Database Server, NDMP Protocol Data, Hyper-V Virtualization Server and VMware ESXi Server.• Write and publish Technical Documents for the Symantec knowledgebase. Show less

  • NetBackup Technical Support Engineer

    May 2014 - Sept 2015

  • Advanced Technical Support Engineer

    Jun 2007 - Apr 2014
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  Carbon black, inc.

  Feb 2018 - Jan 2022

  Service desk analyst

  Writing Articles and Providing Technical support for Carbon Black products, including CB Response, CB Defense, CB Protection, and the Predictive Security Cloud (PSC).

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  Vmware

  Jan 2022 - Mar 2024

  Frontline tech lead

  Provide Training and Technical Assistance to Frontline Technical Support Engineers in Support of the Carbon Black Cloud Products, Enterprise EDR, Endpoint Standard, CB Workloads, Containers, Audit and Remediation, as well as the EDR, and App Control products.

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  Broadcom software

  Mar 2024 - now

  Technical support engineer - enterprise security group

  Providing Technical Support to the Carbon Black Cloud Products, and App Control, and EDR products.