Experience

• 

  Inditex

  Oct 2018 - Apr 2019

  Shop assistant - zara

  - Stock replenishment;- Direct customer service;- Use of sales stofware.

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  Ez-team - consultoria de gestão, unipessoal, lda.

  Feb 2019 - Jun 2019

  Management consulting intern

  - Elaboration of socio-economic feasibility studies (IEFP programs)- Costumer service- Created and customized operational processes for clients developed through project plans- Management of social networks of the company- Created publicity about the company services trough the social media

• 

  Spring professional

  Jan 2020 - Apr 2020

  Hr consultant

  Spring Professional is an International recruitment Firm with an expert-to-expert approach specialized in Finance, Sales & Marketing, Engineering and Information Technology sectors, operating in 68 offices across 14 countries with over 600 consultants.At Spring Professional, we pride ourselves on our expert-to-expert approach. Spring’s comprehensive knowledge of each sector and each market guarantees success both for the candidate, in the development of his professional career, and for the company, in the search for the ideal profile for each post. Our mission is to find the talent that best adapts to each organisation.Our selection service is based on the value of the expertise and functional and sector knowledge of our consultants, methodological rigour ensuring a high quality recruitment process and our capacity to adapt and innovate in order to satisfy our clients’ needs.Our network of branches throughout Portugal enables us to offer our clients widespread coverage, not only nationally but also internationally. We provide a methodology based on our own Competences Dictionary.Spring Professional is a wholly-owned subsidiary of the Adecco Group, the world’s leading provider of HR solutions; employing over 30, 000 employees and a network of over 5, 000 offices in over 65 countries.Take a look at our website for more information www.springportugal.com Show less

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  Caixa geral de depósitos

  Oct 2020 - now

  - Proactively manage and cultivate a portfolio of corporate clients, understanding their unique financial needs and objectives.- Collaborate with cross-functional teams to develop and execute comprehensive financial strategies that enhance client profitability and stability.- Provide expert advice on a range of banking products and services, including credit, treasury, and cash management solutions.- Monitor market trends and economic developments to offer timely insights and recommendations that empower clients to make informed financial decisions.- Establish and nurture strong relationships with key stakeholders, ensuring a high level of client satisfaction and loyalty.- Stay up-to-date with industry regulations and compliance requirements, ensuring all interactions are conducted with the utmost integrity and professionalism.-Handle client complaints effectively, ensuring timely resolution and proper escalation.-Analyze competitors to devise strategies for customer retention.-Set and exceed sales and revenue targets through proactive efforts.-Collaborate cross-functionally to address and fulfill customer requirements. Show less

  • Corporate Account Manager

    Aug 2023 - now

  • Business banking consultant

    Jan 2022 - Aug 2023

  • Banking Consultant

    Oct 2021 - Aug 2023

  • Trainee

    Oct 2020 - Oct 2021