Experience

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  College street gallery

  Sept 2005 - Dec 2005

  Gallery attendant

  Assisted in daily gallery operations and monthly exhibitions; curated a painting exhibition and handled installation, promotion and the opening event.

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  Legacy creative ventures

  Aug 2006 - Mar 2009

  Csr

  Customer service support at a call center for a national psychic line. Handled billing operations, questions and complaints from clients. Wrote company newsletter monthly for staff and over 70 contracted psychics. Edited profile photos in Photoshop for the website, edited text for content and grammar inconsistencies and updated the source code to enable promotions to be purchased online.

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  Seattle art museum

  Sept 2007 - Mar 2009

  Volunteer chair

  Volunteer chair at the Olympic Sculpture Park. Helped manage 40 volunteers - interviewed prospects and created shift schedules. Built extensive online wiki, wrote educational guides, and planned appreciation events and group activities. Member of SAM Volunteer Association Executive Committee.

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  Effie worldwide

  Apr 2009 - Jul 2009

  Program assistant

  Created statistical charts and presentations to provide clarity on Effie Awards program. Wrote press releases, assisted in copy editing and proofing, handled social media accounts, and edited website code and graphics.

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  Greenbook

  Aug 2009 - Mar 2014

  Content & production manager

  In this role I managed aspects of digital marketing as well as print publications. For internal website development I wrote specs, created mockups, tested functionality, and tracked bugs. I managed production for online and print publications - coordinating editors, graphic designers, and publishers. I also managed our content program, produced bimonthly webinars, and assisted with email marketing.

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  I made an art

  Jan 2010 - Jan 2011

  Co-founder & marketer

  Co-founded an art & music venue in Brooklyn, NY that held monthly events with a returning audience of 100+. Managed marketing efforts through social media, communications with artists, and built and maintained website.

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  Look shape

  Jan 2012 - Nov 2013

  Web developer

  Co-founded website & graphic design company, managing client relations, quality control, and website development. Built websites using Wordpress, custom HTML and CSS. Utilized SEO, Google Analytics, industry research and user experience knowledge. Provided training and documentation for clients to manage websites on their own.

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  Performance bicycle

  Mar 2014 - Aug 2017

  I managed an e-commerce team of 4 specialists that worked on web and email production. We leveraged the Websphere platform to build complex sale promotions, segmented and personalized content, and landing pages. For email we utilized IBM Marketing Cloud for marketing and transactional emails, automated email campaigns, dynamic content, database queries, and reporting. I worked closely with graphic designers, IT, database analysts, and merchants to implement web content. I also worked with developers on feature requests and testing. As team manager I focused on process improvement, keeping spirits high, and putting out fires. Show less

  • Ecommerce Manager

    Jun 2016 - Aug 2017

  • E-Commerce Marketing Specialist

    Mar 2014 - Jun 2016
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  Super fresh media

  Aug 2017 - Nov 2017

  Senior email marketing specialist

  I managed email campaigns for real estate companies across the U.S. as well as in-house marketing emails. I designed and built emails using HTML and CSS, managed campaigns using several ESPs, and reported on open and click rates.

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  Counter tools

  Feb 2018 - Sept 2022

  - Assessed systems and processes and implemented tools and strategies to improve efficiency- Assisted in agile software development with sprint planning, ticket management, and QA testing- Engaged clients in discovery of technology needs with custom feature development and dashboards- Conducted accessibility audits of websites and digital content and updated to meet compliance- Communicated software updates with release notes, training videos, and documentation- Developed marketing strategy, language, and content to support business development- Built and maintained website, blog, social media accounts and email newsletterSupervised Sr. Data Product Manager and support their projects, workload and goals Show less As Operational Manager I am responsible for improving processes and organization and help set strategy. I love working on projects that reach across the entire org and this role allows me to analyze all processes, find any pain points and work to make them painless. I also work on marketing projects like our website redesign, and I assist the tech team with ticket management and QA on feature development. As a small non-profit we all wear many hats and I'm happy to use a variety of skills to help us reach our goals. Show less

  • Sr Operations and Marketing Manager

    Dec 2019 - Sept 2022

  • Sr. Operational Manager

    Feb 2019 - Dec 2019

  • Business Analyst

    Feb 2018 - Feb 2019
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  Effie worldwide

  Nov 2022 - now

  Product manager

  - Manage relationship with software development company that provides awards competition software- Develop product roadmap with input from cross-functional team of stakeholders- Gather and understand business needs and build detailed SOWs for developing new features- Build annual awards programs using software, ensuring brand compliance, accuracy and standardization- Submit support tickets, test changes, create documentation and training resources- Provide support for international partners, educational programs, and case library database Show less