Experience

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  Cresta cross roads hotel

  Aug 2003 - Dec 2004

  Customer service representative

  Attending to guest queries, managing all petty cash, updating files, banking and reporting to the Front Office Manager

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  Ministry of education lilongwe girls secondary school

  Sept 2014 - Jan 2015

  Teacher

  Responsible for lesson planning and delivery in , Home Economics, Geography and Life Skills, Coaching mentoring and career guidance. Facilitating in extra-curricular activities and assisting with implementation of School project activities

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  Cela

  Aug 2015 - Aug 2016

  Altenative dispute resolution officer

  Receiving client complaints, conducting legal research, providing legal advice and resolving disputes through mediation, arbitration and negotiationOrganising and participating to meetings and trainingsMaking referrals, conducting lay visits, legal clinics, and camp courts in Police and Prison establishments, conducting awareness campaigns in communities and Prison Facilities, Facilitating repatriations of women, vulnerable men and child offenders to and from various institutions and/ or their communities, Collaborating and liaising with Community Service Officers (CSO’s), criminal justice agencies and other government authorities, Coordinating activities, preparing activity budgets and reports, implementing and managing project changes and interventions to achieve project outputs, Handling requests for information and data, Scheduling and coordinating meetings & appointments and preparing agendas for meetings. Show less

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  Kwerafund

  Oct 2016 - Sept 2017

  Research climber

  Responsible for conducting desk and field research on the education system and employment in Malawi . Formulating data base, recording and analyzing data, assisting in the preparation of monthly, quarterly and annual reports for submission to management, donors & other implementing partners. And attending to meetings from time to time.

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  Kwera

  Oct 2017 - now

  Head of operations

  Reporting directly to the Chief Executive Officer. Responsible for establishing and enforcing standard operating procedures, establishing partnerships and collaborations with Higher Education institutions, secondary schools, government agencies and other relevant stakeholders. Coordinating and liaising with the University Registrars and Deans of Students on academic and various issues concerning students, conducting research on the education system in Malawi and the employment sector, data collection and management, evaluation processes and reporting. Reviewing key processes of business functions and management performance, overseeing the annual operations plan, budgeting process and tuition fees payments, measuring and evaluating the team's performance in alignment with the organizational goals and presenting quarterly operations reports to the Board of Directors. Show less