Chin Cheong

Experience

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  M&A Securities Pte Ltd

  May 1994 - Nov 2000

  Settlement Manager

  Managed a team of 8 staff offering walk-in counter services for clients & advisers to make payments & collect cheques for investments.

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  Inter-Pacific Securities Pte Ltd

  Dec 2000 - Mar 2003

  Senior Client Services & Operations Officer

  Supported advisers with settlement queries & supported Operations Manager with process improvements

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  Public Mutual Berhad

  Apr 2003 - Sept 2010

  Unit Trust Consultant

  Financial Planning ServiceAccount Opening and Execution Service

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  Affin Hwang Capital

  Apr 2003 - Sept 2010

  Financial Adviser

  Investment AdvisoryTrade Execution ServicePortfolio Management

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  Pershing, a BNY Mellon company

  Mar 2011 - Sept 2015

  Bookings & Options Settlements Officer

  Investment Operations Middle Office SupportRelationship Management of Brokers, Custodians and Data Vendors.Daily Processing and Monitoring of Equity and Options TradesClient Onboarding Support

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  Powerwrap Limited

  Sept 2015 - Oct 2016

  Relationship Manager

  Client onboarding management via service operations.Assets transitions management via service operations.First point of contact with the clients and advisers. Liaised with stockbrokers, registries, fund managers, financial planners and platform providers.Advocated a high level of client satisfaction by ensuring service requests are completed within the service level agreements.Interacted regularly and positively with financial advisers, gathering feedbacks on service levels. Identified efficiencies and collaborate with the business on process improvements. Show less

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  Koda Capital

  Nov 2016 - Oct 2017

  Client Services Manager

  Oversaw and led the Koda Client Services team. Grew client accounts by developing client relationships and delivering client objectives.Acted as a liaison between Koda and their platform providers, linked contacts to possibilities and connected them with optimal resources.

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  XPLORE WEALTH

  Oct 2017 - Aug 2021

  Team Leader, Operations & Adviser Services

  Managed all Registry back office processes related to client on-boarding, adviser support, account establishment, asset transitions, deposits and withdrawals, fee collections and invoicing, static data maintenance and account closure. Oversaw a team of Registry staff and ensure the delegation of work within the team is able to meet all operational and reporting deliverables in accordance with the Client Service Levels Agreement (SLA).Managed client and vendor relationships from both strategic and day to day tactical perspectives to achieve coherence between client expectations and MGP's service capabilities. Identified and mitigated risks by actively working with Head of Operations and Head of Risk & Compliance to map and implement process improvements and tighten controls. Facilitated staff training and development, monitor work performance and conduct periodic performance reviews. Show less

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  Clearstream

  Sept 2021 - now

  Transitions Manager

  Plan and structure transition scope and delivery.Manage a cross functional team to achieve transition outcomes.Engage with market participants to enable key transition activities.Build strong and trusted client and counterparty relationshipsEnsure all configurations accurately reflect operational requirements. Control data quality and movement of assets between parties. Ensure proper record maintenance for future auditability.Support the operational success of income processing and reporting. Show less