Experience

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  Interior design coffee shop

  Jan 2017 - Oct 2018

  Graduate management trainee

  • Inventory management.• Maintained updated records of revenues and expenses regularly. • Advised staff on the best way to resolve issues.• Conducted mentoring and coaching.• Increased exposure through social media marketing and increased 68% of yearly operating revenue.

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  Florwell corporation

  Nov 2018 - Nov 2019

  Business operations analyst

  • Implemented a CRM system, leading to a 40% improvement in customer engagement and a 25% increase in repeat business, by providing personalised follow-ups and tailored recommendations for product selections.• Increased 15% in operational efficiency by automating manual processes in Excel VBA.• Identifying key trends and customer preferences, which led to a 30% increase in sales of high-margin products via marketing campaigns and market analysis.

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  Ecco shoes

  Dec 2019 - Oct 2020

  Sales associate

  • Acted as brand ambassador at industry-related events to attract new business and grow client base.• Utilised a customer-focused approach in DTC sales to establish positive relationships with customers and increase monthly revenue by 26%.• Processed sales and membership sign-ups efficiently using POS system, driving increased productivity and customer retention.

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  Amazon

  Oct 2020 - Nov 2021

  Compliance analyst

  Investigate suspicious merchant activity to mitigate risks to Amazon, customers, and merchants. Collaborate across departments to address financial, legal, and reputational concerns, ensuring smooth customer onboarding and compliance checks.● Identified fraud patterns and trends via critical analysis, and exceeded KPI targets consistently.● Initiated the Defect Reduction Conference, achieving a 30% decrease in critical defects.● Improved KYC/AML’s SOPs and work guidelines, estimated saving 792 hrs of manual indexing per year.● Provided SME support to 20+ new hires to assist them in making professional risk-based decisions. Show less

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  Kaiho tech. construction company

  Nov 2021 - Aug 2022

  Data analyst

  Conducted data analysis of project performance, and created interactive dashboards and reports for stakeholders, enhancing data-driven decision-making.● Analysed and interpreted complex datasets to identify trends, patterns, and correlations.● Reduced cost by 12% through developing predictive models and variance analysis in Python.● Building data-driven BI dashboards in Tableau resulted in a 60% reduction in report production time.● Optimised the efficiency of ETL procedures by 20% through migrating data into SQL database. Show less