Experience

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  First city bank, tx

  Jul 1984 - Apr 1991

  Check processing manager

  Recieve checks from local branches, process and reconcile and make a deposit to the Federal Reserve Bank. Daily human resources management duties and quality review on the everyday process.

• 

  Bank one

  Jan 1991 - Jan 1996

  Proof department manager

  managed a department of 73 operators and raised productivity 25% while decreasing process time by 20% by creating SLA's with branches, organizing staff schedules, adding a new incentive system, and updating reconciling software. Performed the procurement of large equipment and entertained customer and vendor visits.Operations Officer - Represented the Operations Departments to Senior Management and presented productivity and budget reports via Powerpoint and/or conference. Purchased and terminated courier service contracts. Developed several training programs for new operators.Check Processing Manager - Managed the off-shift operations of receiving, processing, reconciling accounts and delivery of checks received from 77 branches in the Dallas/Fort Worth area. Show less

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  Allstate insurance company

  Jan 1996 - Aug 2010

  Operations manager

  1. Sr Staff Analyst - Created and managed the compliance team to monitor department quality and SOX Compliance for the Irving and Wheeling sites. Manage the budget allocation process and provide monthly variance explanations, statistical matrices and the departmental financial status report. Performed projects as a Six Sigma Black Belt. 2. Transactional Manager - Managed the production environment of the Transactional Team who processed work on mail sorters and processed data on computers through the use of several Microsoft and Pitney Bowes software applications.3. Cash Management Administrator - responsible for relationships with internal and external customers. Meet regularly with the USPS and Courier services. Training program facilitator and organizer. Manage bank deposits and vendor payments. Show less

• 

  Jpmchase

  Jun 2011 - Mar 2012

  Personal banker ii

  Provided direction, clarification and services to our bank customers. Assisted managers in daily operational tasks as reconciling the money vault, open and close branch, attend the security deposit box section and insure compliance on log and signature cards is met.

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  Bank of america

  Mar 2012 - Apr 2014

  Process design consultant

  BPM Project Manager. A process that includes Six Sigma methodology. Defining e2e processes and recommending improvements as a team is identified to implement them and perform continuos improvements thereafter.

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  Bfs staffing

  Jun 2014 - Oct 2014

  Senior program manager

  Mapping bankruptcy and foreclosure processes to meet federal compliance. Interview LOB's to help them create a bridge from "present-state" to "future state". Coordinate and lead e-meetings and face-to-face sessions with customers and team members. Analyze large data sets of information and translate it into readable reports for the teams we service.

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  Unifirst corporation

  Jan 2015 - Dec 2015

  Sales representative

  Sales of four core services that include uniforms and facility services.

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  City of dallas

  Jan 2016 - now

  Analysis of Operational and Logistic needs for the Department of Aviation. Prepare statistical analysis and information reports required to provide the Director ample information about the current state of the Department.

  • Retired

    Sept 2017 - now

  • Business Operations Analyst

    Jan 2016 - Sept 2017
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  City of mesquite

  Nov 2024 - now

  Assistant manager purchasing