Experience

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  League technology

  Dec 1998 - Mar 2004

  Technical instructor

  • Evaluate employee performance to identify where skills are lacking.• Create custom training programs to address skill gaps in employees.• Prepare learning materials for programs.• Teaching for more than 2500 hours

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  Synergy professional services

  Apr 2004 - Mar 2007

  Technical consultant

  • Performing analyses on hardware, software, and network capabilities.• Improving system efficiency by consulting with end-users and providing innovative solutions.• Resolving logged errors, as well as ensuring system security and encryption.• Documenting processes and monitoring system performance metrics.• Ensuring that computer hardware remains compatible with software updates.• Implementing the latest technological advancements and solutions.• Performing diagnostic tests and troubleshooting.• Training end-users on hardware functionality and software programs. Show less

• 

  Global knowledge

  Apr 2007 - now

  Lead and manage implementation and customization of different technologies and to replace legacy system with the latest technologies.Assist in managing client’s requirements and ensuring contractual requirements are met.Manage a staff of 150 FTE s across MEA region.Manage all daily operations and ensure long-term business viability.Assure that they all comply with the corresponding policies and procedures.Provide consultation services for different IT vendors.Perform and successfully manage the daily administration and overseeing of projects to ensure efficient delivery of goods and services.Responsible for managing all sales activities to ensure achieving the projection annual target.Manage and maintain the projects and services margin to align with the company objectives. Show less Liaise with superior to make decisions for operational activities and set strategic goals.Plan and monitor the day-to-day running of business to ensure smooth progress.Supervise staff from different departments and provide constructive feedback.Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.Manage procurement processes and coordinate material and resources allocation.Review financial information and adjust operational budgets to promote profitabilityRevise and/or formulate policies and promote their implementationManage relationships/agreements with external partners/vendorsEnsure that the company runs with legality and conformity to established regulations. Show less Building the annual Operating planManaging company functions "Sales / Marketing / Operations / IT" Building and maintaining a credible relationship with our main vendors and strategic customers.Reviews results of sales force productivity against plan.Overall management of company finances including, budgeting, reporting, forecasting sales and cash flow.Ensuring efficiency and consistency within the local logistics/operations teams and in delivery of services.Working closely with the customer service team to identify the areas of improvement to ensure customer satisfaction.Cooperating with the Marketing Department in the major marketing activities Show less •Discover new technologies for future planning and potential implementation.•Budgeting, strategic and tactical planning, business process and Resource allocation•Raising skills for all Company technical candidates•Manage sales people whom dedicated for the technical dept.•Projects Management•Set priorities, schedules, plans, P&L and needed resources to complete any requested project according to customer needs.•Manage and Monitor resources utilizations [delivery hours | projects | Assignment] Show less •Researches and recommends a complement of internal and external learning programs that align with the organizations business objectives and employee needs.•Develops and delivers management information reports to track and benchmark learning and development participation, costs, benefits, etc•Assists in managing external vendor relationships•Manage all Trainer in all Synergy premises [Egypt | KSA | UAE| Libya]•Follow up with all program managers•Manage the Material order from all vendors [Microsoft | HDI | oracle.. to maintain the company quota during each quarter •Raising skills for all Company instructors [Training plan / Exams]•Responsible for hiring new Trainers based on business needs•Manage and Monitor resources utilizations Show less

  • Director of Services

    Jan 2021 - now

  • Operations Director

    Oct 2016 - Dec 2020

  • Managing Director Egypt and Saudi Arabia

    Jun 2012 - Sept 2016

  • Technical Services Manager

    May 2008 - May 2012

  • Training Manager / Consultant

    Apr 2007 - May 2008