Experience

• 

  E.on uk

  Sept 2006 - Apr 2010

  Planning and delivery of colleague communications and engagement activities primarily relating to company strategy and change activities.

  • Change and Engagement Executive

    May 2009 - Apr 2010

  • Senior Brand Engagement Executive

    Mar 2008 - May 2009

  • Graduate Trainee

    Sept 2006 - Mar 2008
• 

  E.on sverige ab

  Apr 2010 - Jun 2011

  Nps implementation manager

  Supporting the implementation of the Net Promoter Score (NPS) programme in Sweden, with the ambition of improving our customers' experience with E.ON thus increasing customer loyalty. As part of the NPS Centre of Excellence, acted as a liaison between the central programme and the Swedish regional unit, to facilitate best practice sharing and locally implement key elements of the NPS programme.

• 

  E.on uk

  Jun 2011 - Jul 2012

  Nps communications manager

  Managing Group-wide NPS and customer communications, consulting on local NPS communications and supporting programme office activities for NPS Centre of Excellence.

• 

  Reyman mitchell ltd

  Jun 2012 - Apr 2013

  Director
• 

  National grid

  Jul 2012 - Sept 2022

  Driving the development of effective communication plans, materials and activities to deliver desired business outcomes in line with business ambitions and priorities for the Gas Transmission Owner (GTO) and Electricity Transmission Owner (ETO) business entities. Coaching, mentoring and sharing best practice with embedded communication teams to embed new ways of working and consistent planning approach. Worked with senior leaders across a number of National Grid’s Corporate Functions – Co Sec and Legal, Security, Corporate Affairs and Finance – to develop and deliver global communication strategies, messaging and supporting materials. Provided employee communication advice and support to underpin the UK Staff Reward discussions between the management team and National Grid’s recognised trade unions. This laid the groundwork for a positive recommendation from Trade Unions and acceptance of new staff reward framework by members.

  • Head of Colleague Communications & Engagement - Gas Transmission

    Jun 2021 - Sept 2022

  • Senior Employee Communication Manager - Corporate Functions

    Jan 2020 - Jun 2021

  • ET and Capital Delivery Employee Communication Manager

    Mar 2018 - Jul 2020

  • Employee Communication Business Partner - Transmission Owner (TO)

    Apr 2015 - Mar 2018

  • Corporate Employee Communication Business Partner

    Apr 2013 - Apr 2015

  • UK Employee Communications Business Partner

    Jul 2012 - Apr 2013
• 

  Häfele uk ltd

  Sept 2022 - Nov 2024

  • Internal Communications Manager - UK and Western Europe

    Apr 2024 - Nov 2024

  • Internal Communications Manager

    Sept 2022 - Apr 2024
• 

  Capita

  Nov 2024 - now

  Senior internal communications manager