Ravi Kumar

Experience

• 

  Mirakin 3D Printed Jewelry

  Jan 2016 - Aug 2016

  Administrative

  Bank Reconciliation Statement- Investigation of Statement (Dr/Cr)- Drafting of Balance Confirmation- Verification of Balance Sheet- Managing inventory stock.- Handling Accounting in Tally and Marge Software.- Keep stock of office supplies and place orders when necessary- Coordinating office activities and operations to Senior Management- Submit timely reports and prepare presentations as assigned.

• 

  HDFC Bank

  Feb 2019 - Nov 2023

  Designated as Front Desk Officer in Operations and experienced in Remittance, Payment and Operations, Fund Transfer, KYC Process and Client Servicing.- Worked on various tools and Applications such as Flexcube, MS Office.- A strong commitment towards quality Customer service coupled with first rated communication skills results in significant customer loyalty.- Achieved proper compliance and accurate executive level reporting.- Cross selling of bank services to customers.- Handled cash and maintained adequate flow of the same for branch.- Knowledge of Wire Transfer, SWIFT CODES & CHIPS. etc.- Adhere to the underwriting and processing standards as defined by the bank, quality and compliance guidelines.- Support audit, internal and compliance functions at times of audits to ensure all control issues are identified and addressed.- Expertise in Remittance & Forex Payment Services, FCY Cheque, Operations, Business Development Activities, CRM and Back Office Operations across Banking and Financial Industry.- To perform NEFT and RTGS transactions and also DD and Pay order issuance of the Branch.- Adhering to all relevant policies and procedures by keeping customer information confidential.- Handling Gov. Social Security Schemes – PMJJBY, APY, NPS, PPF AND RBI Bonds.- Handling Other products like Credit Card, Demat , Home Loan, Car Loan, PL,BL,LAS and LAP.- Handling of Insurance Products like General Insurance and Life Insurance.- Handling and managing Locker agreements and operations.- Handling of Salary processing.- Verification of 15CACB.- Handling Death Case settlement.- Handling Legal Notices- Processing of Account Opening Form (Saving / Current/ NRO / NRE).- Gold Loan- Well Managing SQI/CPI/SDR(QRC)/CRM/Litmus (Customer Feedback)- Responsible for performing wide range of routine branch and customer duties. Show less

  • Branch Operational Manager ||Certificate and Award received by Country Head ||

    Sept 2022 - Nov 2023

  • Deputy Manager

    Jul 2022 - Oct 2023

  • Assistant Manager

    Feb 2020 - Jun 2022

  • Trainee

    Feb 2019 - Jan 2020
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  Kotak Mahindra Bank

  Nov 2023 - now

  Branch Operations Manager