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Simon B.

Simon B.

Frontend udvikler

Followers of Simon B.496 followers
location of Simon B.Odense, Region of Southern Denmark, Denmark

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  • Timeline

  • About me

    Product Owner with a passion for the ultimate digital experience, currently in EG Digital Welfare

  • Education

    • Erhvervs Akadamiet Lillebælt, MMD

      -
      Multimediedesigner

    • Nordfyns Gymnasium

      -
      STX

    • Erhvervsakademi Aarhus | Business Academy Aarhus

      -
      Ledelse i Praksis 12

      På Ledelse i Praksis har jeg udviklet min person­lige lederadfærd og arbejdet med at realisere mine medar­bejderes/kollegaers fulde potentiale. Dette er opnået ved hjælp af konkrete, operationelle værktøjer og øvelser.

  • Experience

    • OnlinePlus Danmark

      Jan 2014 - Jan 2016
      Frontend udvikler

      * Built various types of websites; Webshops, Informational, Communities* Worked with customer-facing Office 365 Setups* Worked with customer-facing DNS administration

    • RedWEB ApS

      Jan 2016 - Jan 2018
      Frontend udvikler

      * Built various types of websites; Webshops, Informational, Communities

    • Helphouse.io

      Jan 2018 - Jan 2021

      * Did consulting on implementation and best practices of Zendesk in various companies* Was part of developing consulting strategies for customers* Helped implement various processes for consulting customers on Zendesk and CX iniatives * Did consulting on implementation and best practices of Zendesk in various companies* Built customized Help Centers

      • Senior Solution Architect

        Jan 2020 - Jan 2021

      • Zendesk Solution Architect

        Jan 2018 - Jan 2020

    • Blouners Business

      Jan 2021 - now
      Owner

      * Consulting companies in CX and EX initiatives and strategies* Helping improve Zendesk usage in companies; from idea to implementations* Building heavily customized Help Centers with a focus on deflective initiatives* Helping project managing digital projects* Assisting companies in achieving their goals through straight to the point actions plans

    • Salling Group

      Jan 2022 - Jan 2024
      Product Owner

      Product Owner Digital Solutions - specifically customer service tools and various other implementations* Consulting Salling Group in CX and EX initiatives and strategies* Helping improve Zendesk usage in Salling Group; from idea to implementations* Built heavily customized Help Centers with a focus on deflective initiatives* Product Owner of B2B Portal

    • EG

      Jan 2024 - now
      Product Owner

      Part of the Product Owner team on the Sensum One product.

  • Licenses & Certifications

    • Ledelse i Praksis

      Connection Management A/S
      Jun 2022

    • Zendesk Support Administrator Certified

      Zendesk