Experience

• 

  Onlineplus danmark

  Jan 2014 - Jan 2016

  Frontend udvikler

  * Built various types of websites; Webshops, Informational, Communities* Worked with customer-facing Office 365 Setups* Worked with customer-facing DNS administration

• 

  Redweb aps

  Jan 2016 - Jan 2018

  Frontend udvikler

  * Built various types of websites; Webshops, Informational, Communities

• 

  Helphouse.io

  Jan 2018 - Jan 2021

  * Did consulting on implementation and best practices of Zendesk in various companies* Was part of developing consulting strategies for customers* Helped implement various processes for consulting customers on Zendesk and CX iniatives * Did consulting on implementation and best practices of Zendesk in various companies* Built customized Help Centers

  • Senior Solution Architect

    Jan 2020 - Jan 2021

  • Zendesk Solution Architect

    Jan 2018 - Jan 2020
• 

  Blouners business

  Jan 2021 - now

  Owner

  * Consulting companies in CX and EX initiatives and strategies* Helping improve Zendesk usage in companies; from idea to implementations* Building heavily customized Help Centers with a focus on deflective initiatives* Helping project managing digital projects* Assisting companies in achieving their goals through straight to the point actions plans

• 

  Salling group

  Jan 2022 - Jan 2024

  Product owner

  Product Owner Digital Solutions - specifically customer service tools and various other implementations* Consulting Salling Group in CX and EX initiatives and strategies* Helping improve Zendesk usage in Salling Group; from idea to implementations* Built heavily customized Help Centers with a focus on deflective initiatives* Product Owner of B2B Portal

• 

  Eg

  Jan 2024 - now

  Product owner

  Part of the Product Owner team on the Sensum One product.