Blair O'Reilly, PHR

Experience

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  Marriott Vacation Club International

  May 2007 - Aug 2007

  Recreation Intern

  -coordinated and planned activities for the patrons at the resort.-Planned and coordinated children's events like painting, crafts, games, and day camps.-planned and coordinated adult events such as sushi rolling classes, wine tours, and comedy club trips.

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  Hyatt Hotels Corporation

  Sept 2007 - Feb 2008

  Convention Services Supervisor

  -responsible for supervising a staff of approximately 10 people.-set up banquet rooms according to BEO's.-work closely with the event management team to ensure each event was set up with exactly what the guest needed.

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  Marriott Vacation Club International

  Feb 2008 - Dec 2010

   Supervised and scheduled associates and maintenance to meet requirements. Responsible for cleanliness and upholding all associates to Marriott cleanliness standards Maintained a villa cleanliness score of 96% year to date for rooms within my building. Responsible for ordering and invoicing for the entire department including cleaning and guest supplies. Trained all new associates in the Marriott cleanliness standards. Created and organized a successful Lost and Found department for the resort Show less

  • Assistant Housekeeping Manager

    Jan 2009 - Dec 2010

  • Front Office Coordinator

    Feb 2008 - Jan 2009
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  JW Marriott Indianapolis

  Jan 2011 - Feb 2011

  Front Office Supervisor

   Helped to open the world’s largest JW Marriott with 1,005 rooms. Trained and developed employees on front desk systems and operations. Supervised a staff of over 40 people before and after hotel opened Responsible for monitoring employees and resolving any guest issues

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  Conrad Indianapolis

  Feb 2011 - Oct 2021

  Responsible for all HR functions. Experience with on-boarding, recruiting, employee relations, employee engagement, benefits and leave administration, worker’s compensation, conflict resolution, and project management. Earned PHR certification in July 2021.• Created and implemented new position specific new hire training. Created a more personalized approach that greatly helped to reduce team member turnover in the first 90 days by 20%.• Appointed and led a SALT committee to analyze customer feedback to improve processes and pinpoint training opportunities.• Collaborate with department leaders to create, develop, and manage training opportunities.• Utilized my Lean Six Sigma Green Belt training to conduct 2 projects so far that have resulted in a total cost savings of $50k. Show less Led and managed a team of 50+ team members. Responsible for maintaining cleanliness and maintenance standards throughout the hotel, managing the in-house laundry facility, interviewing, hiring, and training new team members, employee engagement, managing finances, payroll and budgeting departmental expenses.• Led the housekeeping team to achieve 13 outstanding rankings during our Hilton Quality Assurance bi-annual audits. • Created and implemented a deep cleaning program for the hotel guest rooms and public spaces. Resulted in a 5% increase in guest survey scores YOY.• Under my direction, consistently achieved top 5 ranking within the Hilton Luxury Portfolio for guest room cleanliness and guest bathroom cleanliness. Show less Assisted the Housekeeping Director with leading and managing a team of 50+ team members. Responsible for inspecting guest rooms and public areas, creating daily assignments, creating schedules, payroll, and employee engagement.• Created incentive programs to motivate team members to earn self-inspector status. Resulted in cost savings by eliminating overtime hours for supervisory positions.• Implemented par level system to manage inventory. Resulted in $15k savings in the first year.• Implemented a weekend schedule rotation to create a better work/life balance for our team members. Show less

  • Human Resources Manager

    Jul 2018 - Oct 2021

  • Director of Housekeeping

    Aug 2014 - Jul 2018

  • Assistant Director of Housekeeping

    Feb 2011 - Aug 2014
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  Cork Medical

  Oct 2021 - now

  Human Resources Manager