Siti Hajar Zainuddin

Siti Hajar Zainuddin

Customer Service Assistant

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location of Siti Hajar ZainuddinUlu Tiram, Johor, Malaysia

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  • Timeline

  • About me

    QA Executive at Kerry

  • Education

    • Kolej Matrikulasi Negeri Sembilan

      2015 - 2016
      Malaysian Matriculation Certificate Pure science
    • UNIVERSITI MALAYSIA PAHANG

      2016 - 2020
      Bachelor's degree Chemical Engineering
  • Experience

    • Tesco Stores (Malaysia) Sdn Bhd

      Jan 2015 - Jan 2015
      Customer Service Assistant
    • Nando's Malaysia

      Jun 2017 - Jul 2017
      Service Crew
    • Food Excellence Specialist Sdn. Bhd.

      Jun 2019 - Jan 2019
      Quality Assurance cum Food Technologist Trainee

      • Conduct sensory evaluations of products on a daily basis to ensure product quality.• Conduct a test for the products coming from the pilot plant to be used in the actual production plant.• Carry out tests with every new raw material.• Assist with evaluating new products to develop specific processing methods in the laboratory pilot plant, and confers with the process engineers for the actual plant production.• Assist in quality assurance and quality control practices for incoming raw materials and finished goods.• Assist in maintaining continuous quality control during production tests and monitoring of goods.• Assist in the documentation and record control of all tests that have been performed.• Help solving the problems that arise in production that lead to the poor quality of the products.• Study methods for improving the quality of food, such as flavour, colour, texture, density, and microbiological composition of food. Tunjukkan kurang

    • Almer Malaysia Sdn. Bhd.

      Sept 2020 - Jan 2023

      • Acknowledge the changes in raw materials, suppliers, service providers, products and processes.• Assist in internal/supplier audit arrangement, preparing for customer, third party and regulatory audits.• Act as internal auditor/auditee and acknowledge non-conformities found during internal/external audits and coordinating corrective actions to ensure compliance.• Assist in attending to customer enquiries/questionnaires in timely manner.• Support in analysing and troubleshooting of non-conformance (CARs/customer complaint) and coordinating Root Cause Analysis and Corrective Action Plan.• Develop necessary standards, procedures and working instructions.• As the Halal Executive to coordinate the Internal Halal Committee (IHC) to ensure compliance with Halal standards and requirements.• Assist Document Controller to maintain QA/FSMS/HAS etc. database, document update and control system.• Responsible for integrated pest control program.• Conduct regular site-inspection to ensure the activities and operations are in conformance with company policies and the established procedures, including plant and personal hygiene. Tunjukkan kurang • Responsible in all HALAL related matter including application and audit.• Document controller for Halal Assurance System Manual.• Ensure compliance to all guideline issued by Malaysian authorities such as Manual Prosedur Pensijilan Halal Malaysia (Domestik) 2020, Malaysian Halal Management System 2020 by JAKIM, JAINJ, HACCP, GMP, FSSC 22000, Food Regulation Malaysia and other requirements.• Acknowledge the changes in raw materials, suppliers, products and processes.• Acknowledge non-conformities found during Halal internal/external audits and coordinating corrective actions to ensure compliance.• Ensure incoming materials compliance, trouble shooting and issue Supplier Corrective Action Request on non-conformance incoming materials.• Release raw materials in ERP system.• Responsible for raw materials testing results & analysis, packaging materials and pest control program.• Evaluate suppliers and conduct supplier audit.• Conduct sensory evaluation for raw materials and finished goods to ensure good quality. Tunjukkan kurang

      • QA Executive

        Feb 2022 - Jan 2023
      • QA Officer

        Jan 2021 - Jan 2022
      • QA Lab Technician

        Sept 2020 - Jan 2020
    • Kerry

      Jan 2024 - now
      QA Executive

      • Act as internal auditor / auditee and acknowledge non-conformities found during internal/external audits and coordinating corrective actions to ensure compliance.• Responsible in attending to customer enquiries/questionnaires in timely manner.• Act as Superuser for Intelex system.• Act as the Halal Executive to coordinate the Internal Halal Committee (IHC) to ensure compliance with Halal standards and requirements.• Assist in preparation during internal audit, external audit, customer audit, management review and other related matters to ensure the company operations comply with the management system standards• Support in analysing and troubleshooting of non-conformance (CARs/customer complaint) and coordinating Root Cause Analysis and Corrective Action Plan.• Assist in the development and implementation of the company’s Quality / Food safety Management System.• Assist document controller for quality & food safety management system.• Co-ordinate and actively participate in cross functional groups to develop, implement, maintain and review policies, procedures, standards, forms and templates.• Conduct regular site-inspection to ensure the activities and operations are in conformance with company policies and the established procedures, including plant and personal hygiene.• Assist in administering company activities i.e. (food safety/quality) management systems (e.g. GMP, HACCP, FSSC), RSPO, Halal, Kosher, etc. to ensure compliance to relevant standards, policies, statutory and regulatory requirements. Tunjukkan kurang

  • Licenses & Certifications

    • Bengkel Penarafan dan Penyelarasan Syarikat Fast Track Whitelist Sijil Pengesahan Halal Malaysia (SPHM) Negeri Johor 2022

      Firstwing & Jabatan Agama Islam Negeri Johor
      Jan 2022
    • FSSC 22000 ver 5.1 Internal Auditor (Food) Training

      NOVO Quality Services
      Jul 2021
    • FSSC 22000 ver 5.1 Awareness Training

      NOVO Quality Services
      Jan 2021
    • Certified Halal Executive

      Holistic Lab
      Feb 2021
    • Seminar Professionalisme Eksekutif Halal Sijil Pengesahan Halal SPHM 2020

      Pulai Training & Jabatan Agama Islam Negeri Johor
      Jan 2020
  • Volunteer Experience

    • Volunteer

      Issued by A Step for Changes across Mekong River, Phnom Penh, Cambodia on Jan 2017
      A Step for Changes across Mekong River, Phnom Penh, CambodiaAssociated with Siti Hajar Zainuddin