Experience

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  Cox communications, inc.

  Mar 2017 - Oct 2019

  Data entry specialist

  Recognized for consistently achieving high levels of accuracy and efficiency in handling large volumes of data.Proficient in utilizing various data entry tools and systems to ensure data integrity and quality.Demonstrated success in streamlining data entry processes, resulting in improved productivity and reduced errors.Assisted customers with troubleshooting, ensuring GRC compliance while enhancing the overall customer experience.

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  Convene

  Aug 2019 - Dec 2020

  Data manager

  Generated data reports and performed backups, contributing to data integrity and security.Supported data entry across departments, quickly adapting to new projects and maintaining compliance standards.Implemented and documented changes in CRM, tracking requests, problems, and solutions for compliance reporting.Utilized automated information aggregators to update the database with the latest compliance-related data.

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  First transit

  Jun 2020 - now

  Grc analyst first transit

  Effectively communicate technical issues to diverse audiences, both in writing and verbally;Apply a risk-based approach to planning, executing, and reporting on audit engagements and auditing process;Analyzed and updated all necessary changes to Salesforce software, ensuring compliance with evolving regulations.Recommended and implemented customized CRM solutions using the latest tools for improved compliance tracking.Collaborate with internal teams to understand business needs and strategies, recommending metrics based on observed trends. Show less