Experience

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  Manpower

  Oct 2010 - Oct 2012

  Contracted employee

  Worked contracted positions across the greater Austin area, 90 percent of which were corporate administrative positions.

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  Cricket wireless

  Jan 2012 - Jan 2013

  Sales support representative

  • Retail Sales of mobile phone services and wireless phone products.

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  Communications unlimited, inc.

  Jan 2013 - Oct 2013

  Low voltage technician

  Performed basic installations, disconnects, reconnects, service upgrades and downgrades.• Responsible for inspecting equipment, structures, and materials to identify the cause of errors and other equipment related issues.• Addressed account issues, overcame communication and cultural barriers, advised customers of best plans to meet their needs. Followed up to ensure satisfactory resolution.• Maintained composure, worked efficiently in a fast-paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information.• Consistently met and/or exceed required call quality and metric levels for the duration tenure with the company. Recognized by management for providing exemplary service to customers.• Serviced, repaired and maintained electronic equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles. Show less

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  Volt workforce solutions

  Oct 2013 - Jul 2014

  Apple care partner relations

  Provided a wide range of support for IOS application Developers.• Exercised professional demeanor and diplomacy with challenging customers; achieved customer satisfaction and maintained company loyalty.• Addressed account issues, overcame communication and cultural barriers, advised customers of best plans to meet their needs. Followed up to ensure satisfactory resolution.• Maintained composure, worked efficiently in a fast-paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information.• Consistently met and/or exceed required call quality and metric levels for the duration tenure with the company. Recognized by management for providing exemplary service to customers; received certificate, monetary, team incentives and recognition awards.• Content and Training Support Engineer; assisted other employees and contributed to the training of new hires.• Worked with Apple Care Partner Relations (ACPR) Advisers and Readiness representatives toward resolution of Developer Program and iTunes Operations issues. Show less

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  Appleone city of austin 311

  Jul 2014 - Oct 2014

  City of austin ambassador

  Teir-1 Citizen Relations for City of Austin Non-Emergency Services.• Improved citizen’s quality of life: proactively identified citizen’s needs and pursued appropriate resources to alleviate issues.• First point of contact and liaison for thirty-four departments for the City of Austin including APD Non-Emergency Services.• Maintained composure, worked efficiently in a fast-paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information. Show less

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  Protect america

  Oct 2014 - Aug 2016

  Senior security adviser

  Responsible for providing technical assistance to customers for security equipment including but not limited to wireless, hardwired, and automated electrical or electronic (not mechanical) devices.• Addressed account issues, overcame communication and cultural barriers, advised customers of best plans to meet their needs. Followed up to ensure satisfactory resolution.• Maintained composure, worked efficiently in a fast-paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information.• Exercised professional demeanor and diplomacy with challenging customers; achieved customer satisfaction and maintained company loyalty.• Contributed to training and assisting other employees.• Consistently met and/or exceed required call quality and metric levels for the duration tenure with the company. Recognized by management for providing exemplary service to customers; received certificate, monetary, team incentives and recognition awards. Show less

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  Neighborhood choice financial

  Sept 2016 - Jul 2017

  Shift team leader

  • Shift team leader for Neighborhood Financial Check Cashing Center.

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  Abatement/restoration contractor

  Jul 2017 - May 2020

  Project manager
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  Biorestor®

  Jul 2017 - Nov 2017

  Project manager

  Responsible for the leadership and management of a team in support of project’s profitable operations. Responsible for proactively managing projects technical budget (including direct labor and expenses), scheduling, contractual obligations, and project communications. (Licensed Abatement Work)• Responsible for full managerial responsibility for all aspects of projects including but not limited to scope development, contract negotiations, cost control, staff management, quality control and cash management.• Addressed account issues, overcame communication and cultural barriers, advised customers of best plans to meet their needs. Followed up to ensure satisfactory resolution.• Performs technical discipline tasks including moisture mapping, expense reports, specification and plan preparation to ensure the most efficient and cost-effective execution of assigned projects. Show less

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  Fortiline waterworks

  Nov 2017 - Jul 2018

  Logistics representative

  Responsible for all aspects of warehouse functions including but not limited to the receiving, storing, handling, shipping and preparing of product for customer delivery while maintaining warehouse in a safe and orderly fashion.• Responsible for maintaining accountability of inventory, ticket and cash sales.

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  Archer cleaning & restoration services

  Jul 2018 - Oct 2018

  Lead technician

  Responsible for the leadership and management of a team in support of project’s profitable operations. Responsible for proactively managing projects technical budget (including direct labor and expenses), scheduling, contractual obligations, and project communications. (Licensed Abatement Work) DOT Certified This position required for all employees to be DOT qualified to operate Box Trucks to transport equipment and hazardous waste materials.

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  American contracting enterprise, llc.

  May 2020 - now

  Chief executive officer (ceo) & founder

  A Holding Company