Experience

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  Hewlett packard enterprise

  May 2002 - Oct 2004

  Technical analyst

  Member of team accountable for providing Help Desk support to global Microsoft employees on 5 POD services, namely PC Products, Operating System and Internet Explorer (OSIE), Messaging, Line of Business, and Networking.Analyzed and troubleshot issues with all desktops/laptops and peripherals, network connectivity, applications, operating systems and Internet Explorer, MyDocs and Autogroup tools, and Microsoft Outlook and MSN Messenger messaging.

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  Itt

  Nov 2004 - May 2008

  Earned promotion following successful tenure as Help Desk Administrator to assist in establishing a Help Desk organization to support up to 16,000 users for DoD throughout Camp Virginia in Kuwait. Lead team of 10 in appropriately analyzing and resolving all hardware, software and network issues. Enter trouble tickets and resolution onto Remedy Call Management system. Train, mentor and supervise team.Primary support and interface with site Information Management Officers (IMO) to ensure all Help Desk resources are utilized properly. Assist IMO with optimizing and supporting network infrastructure, including Harris STAT scans, accounts management and permissions, and MAC filter. Collaborate in planning and implementing network migration, upgrade and deployment projects. Show less

  • Information Assurance Specialist

    Nov 2004 - May 2008

  • Help Desk Administrator / Lead

    Nov 2004 - Jun 2006
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  T-systems

  Oct 2008 - Sept 2013

  Desktop support specialist

  Held tier II position responsible for all aspects of on site software configuration and technical support including hardware, software, networking, Blackberry’s, servers, printers and VoIP telephones for Shell Data Center employees. Independently responsible for configuring, implementing and maintaining tailored workstations for over 100 users according to user specifications. Converse weekly with Global IT Infrastructure Team to coordinate configuration procedures, documentation and future stability support plans. Show less

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  Cobalt mortgage

  Sept 2013 - Oct 2014

  Systems administrator

  • Manage and support Windows Server/Desktop, 2X RDP virtualization, LAN/WAN/VPN, DNS, Exchange, Active Directory, printing/scanning, and Avaya phone solutions for over 75 users at eight sites in the Texas, Oklahoma and Louisiana region• Interface with 3rd party vendors to streamline installation of new site infrastructure• Independently establish and configure multiple branch sites with PRI (phones), domain controllers, routers, switches, Avaya phone systems and remote configuration software for future support Show less

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  Nrl mortgage

  Oct 2014 - now

  - Built out, managed and updated a Windows Deployment Services infrastructure from the ground up (Windows Server 2012)- Maintain and configure multiple Dell Sonicwall firewall appliances, Cisco Wireless Access Points and HP managed switches for several different branch sites- Coordinating with 3rd party VoIP vendor to migrate multiple accounts into one single account for ease of management and billing - Took over management of corporate Joomla intranet site and brought to completion- Currently building out SharePoint Online infrastructure for all corporate departments- Assist with help desk tasks such as general pc, VoIP phone and printer troubleshooting as well as account and asset management. Show less

  • IT Manager

    Dec 2021 - now

  • Systems/Network Administrator

    Oct 2014 - Jul 2022