Experience

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  Tecraza s.a. de c.v.

  Jan 2002 - Jan 2012

  Entrepreneur & administrator

  • Coordinated, liaised and managed the beverage and food service functions of the bar.• Ensured that bar clients get quality service, which added to the image and market reputation of the establishment.• Responsible for establishing bar guidelines to be followed throughout service.• Ensured that bar environment is safe as per the required health standards.• Directed and coordinated staff to ensure proper functioning of operations – Advised and supervised staff regarding drinks and proper combinations to maintain service standards.• Conducted bar training sessions for newly inducted staff, teaching proper bar services.• Managed different areas of restaurant operations such as customer relations, vendors’ relations and inventory control.• Specialized in training and motivating new staff regarding their work and responsibilities.• Controlled the overall cash flow on a daily basis to meet the weekly expenditures.• Maintained accounting books regarding employee payroll and sales summaries of the restaurant.• Estimated the daily food consumption and placed orders with suppliers accordingly – Ordered utensils and contacted merchants regarding their supplies on a regular interval. Show less

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  Seguros monterrey new york life

  May 2014 - Mar 2016

  Asesor financiero

  Asesorar clientes sobre temas de proteccion, salud, inversion y retiro

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  Languageline solutions

  Mar 2016 - Jun 2019

  • Professional interpreter

    Mar 2016 - Jun 2019

  • Spanish Interpreter

    Mar 2016 - Dec 2018
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  Conduent hr services

  Dec 2018 - Jun 2021

  Procurement specialist and project management analyst

  • Strategic Collaboration: Collaborated with key stakeholders in business review meetings to assess risks, identify cost reduction opportunities, and achieve financial objectives.• End-to-End Procurement Management: Managed end-to-end procurement and contracting activities, including pre-qualification, tender management, negotiation, and contract preparation.• Data-Driven Decision-Making: Generated valuable insights through periodic reporting for management, facilitating informed decision-making in purchasing, controls, and processes.• Process Enhancement: Educated managers and associates on procurement process control, driving improved operational efficiency and compliance.• Subject Matter Expertise: Functioned as a subject matter expert, efficiently organizing the procurement team's efforts to achieve targets while ensuring compliance.• Database Management: Managed and maintained the PO requisition database using Excel and Smartsheet, ensuring accurate and accessible records.• Cross-Functional Support: Demonstrated versatility and teamwork by providing Smartsheet database support to other Client Directors and business functions. Show less

• 

  Ge

  Oct 2021 - now

  Technical support analyst

  • Technical Support Excellence: Delivered prompt and effective technical support to optimize operational efficiency. Proficiently diagnosed and resolved hardware, software, and network issues, minimizing downtime, and enhancing overall processes.• Tool and Application Optimization: Led the effective utilization of tools and applications among internal clients, aligning with organizational values and enhancing technology utilization for streamlined operations.• System Maintenance: Proactively maintained system performance and availability through routine maintenance, including software installations and hardware updates, ensuring efficient operations.• Compliance and Documentation: Ensured meticulous documentation of IT processes and adherence to internal standards, contributing to improved audit scores and regulatory compliance.• Collaboration and Process Improvement: Collaborated effectively with cross-functional IT and business teams to efficiently address technical challenges and drive continuous process improvements. Show less