Experience

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  Cognizant

  Aug 2022 - Feb 2024

  Results-driven Associate Analyst experienced in driving cross-functional teams to deliverbusiness value.Applied expertise in process improvement, actively participating in initiatives that led to a 10%reduction in man-hours.Adeptly engaged with multiple stakeholders to gather insights, fostering collaborativeenvironments for data-driven decision-making.Optimized AWS Costs that incurred for workspaces through Data Analysis which reduced theoperational costs by 20%.Collaborated with teams to resolve roadblocks in daily standup meetings, ensuring seamlessprogress.Effectively communicated insights to stakeholders and business leaders through clear verbalpresentations and written reports.Created and maintained SOP documentation, including change impact documents, businessrequirements, and progress reports.Proficiently utilized ticketing systems to log, track, and categorize incoming issues and servicerequests.Conducted regular reviews of SLA metrics, identifying areas for improvement andimplementing corrective actions to enhance overall efficiency.Implemented proactive measures to identify potential issues before they escalated, therebyreducing the impact on SLAs. Show less

  • Associate

    Jan 2023 - Feb 2024

  • Program Analyst

    Aug 2022 - Dec 2023