Experience

• 

  Prima computer solutions inc.

  Aug 2001 - Aug 2007

  It specialist

   Took lead of site implementations of hardware and software Applied problem solving techniques with a difficult client to achieve resolution to theconflict Installed, configured and maintained customer computers both on site and off Performed warranty service for Dell Inc. (Certified DCSE; Servers, Desktops,Workstations and Notebooks) Installed, configured and maintained Client-Specific software for customers, includingBusinessVision, Dentrix and TRIM Used Remote Desktop tools to evaluate and repair issues for off-site customers Travelled to provide on-site service to customers across the province Show less

• 

  Micro-tech computer center

  Aug 2007 - May 2008

  Computer technician

   Installed, configured and maintained customer computers both on site and off Performed warranty service for Acer computers for both personal and professionalclientele Performed Bell Aliant set top box installations for AliantTV customers in the Metro region

• 

  Government of newfoundland and labrador

  May 2008 - Mar 2017

  Computer support specialist

   Provided technical support, troubleshooting, and resolution to corporate-wide or endusers experiencing problems with hardware, software, operating systems, printers,scanners, networks, switches, routers, network cabling, wiring, and video conferenceequipment Performed Service Desk functions and provide either on-site or remote technical support. Provided computer consultation, advice and services to staff Monitored new technologies to keep up with current hardware and software Maintained a professional customer service demeanor while dealing with high profileclientele Prioritized issues and incidences according to importance and client need Communicated with support vendors by placing service calls, coordinating the servicerequired, and ensuring its completion Coordinated the deployment of new computer equipment within OCIO’s Asset RefreshInitiative across Government using software such as Excel, LANDesk, and ServiceManager 7 Performed asset inventory reviews and make recommendations based on findings Provided training to end users in the use of hardware and software Wrote, compiled and prepared documentation/reference manuals Documented resolutions to problems in the HP Service Manager 7 ticketing system aswell as the Computer Support Knowledgebase Installed, used and maintained over 600 software packages; including Microsoft OfficeSuite, Corel WordPerfect Suite and Adobe Acrobat Maintained user accounts in Active Directory Relocated computer equipment from site to site Disposed of obsolete/irreparable equipment in accordance with Government policy Show less

• 

  Best buy canada

  May 2017 - Jul 2017

  Geek squad agent
• 

  College of the north atlantic

  Jul 2017 - now

  Computer support specialist