Jeffery Alex

Jeffery Alex

Product Support Specialist

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location of Jeffery AlexChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Senior Data Quality Manager at Elsevier

  • Education

    • ICFAI University

      2013 - 2014
      Postgraduate Degree Business Administration, Management and Operations
    • University of Madras

      2006 - 2009
      Bachelor of Commerce (B.Com.) Business/Commerce, General

      Commerce

  • Experience

    • Expertus

      May 2010 - May 2012
      Product Support Specialist

      Worked with the development team in performance analysis of new products and enhancements. Worked with the support team to provide product support and assistance to customers. Analyzed customer suggestions and recommended product revisions. Delivered product training to staff and customers.Worked with the support team to evaluate customer problems, identify root causes and derive resolutions.

    • Elsevier

      Dec 2012 - now

      • Monitor journal performance through the entire end-to-end process of publication.• Use an online e-submission systems (EES and EVISE) and production tracking system (PTS) in planning and handling daily work.• Manage the editorial process according to the Service Level set per journal and specific needs of the journal or scientific community:• Preparation and maintenance of annual publication schedules, with attention to budgetary and publishing requirements, ongoing and particularly at each re-forecast.• Ensure article and issue publication meets global standards and budgeted targets.• Reschedule and re-plan (to be done according to global procedures) where necessary, appropriately notifying publishers of relevant changes. Show less

      • Senior Data Quality Manager

        Oct 2023 - now
      • Senior Content Expert

        Jul 2021 - Oct 2023
      • Senior Journal Manager

        May 2015 - Jun 2021
      • Journal Manager

        Dec 2012 - May 2015
  • Licenses & Certifications

    • Certified ScrumMaster (CSM)

      Scrum Alliance
    • PRINCE2® 2017 Foundation & Practitioner

      AXELOS Global Best Practice
    • Data Studio Analyst

      Google