Jeffery Alex

Experience

• 

  Expertus

  May 2010 - May 2012

  Product Support Specialist

  Worked with the development team in performance analysis of new products and enhancements. Worked with the support team to provide product support and assistance to customers. Analyzed customer suggestions and recommended product revisions. Delivered product training to staff and customers.Worked with the support team to evaluate customer problems, identify root causes and derive resolutions.

• 

  Elsevier

  Dec 2012 - now

  • Monitor journal performance through the entire end-to-end process of publication.• Use an online e-submission systems (EES and EVISE) and production tracking system (PTS) in planning and handling daily work.• Manage the editorial process according to the Service Level set per journal and specific needs of the journal or scientific community:• Preparation and maintenance of annual publication schedules, with attention to budgetary and publishing requirements, ongoing and particularly at each re-forecast.• Ensure article and issue publication meets global standards and budgeted targets.• Reschedule and re-plan (to be done according to global procedures) where necessary, appropriately notifying publishers of relevant changes. Show less

  • Senior Data Quality Manager

    Oct 2023 - now

  • Senior Content Expert

    Jul 2021 - Oct 2023

  • Senior Journal Manager

    May 2015 - Jun 2021

  • Journal Manager

    Dec 2012 - May 2015