Ender Akay

Experience

• 

  Walker Information

  Sept 1999 - Aug 2005

  Customer Service Manager

  Managed a team of 20-30 client representatives, working with technology and gaining market research information for clients. Led large scale project for high profile client Arbitron. Client was essential source of revenue for the Organization. Ensured proper staffing levels are available for cost-effective, efficient day-to-day operation.

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  Fidelity Investments

  Sept 2005 - Jul 2009

  Customer Service Specialist - Lead

  Provided health and insurance, payroll, HR benefits for employees in the US and Canada. Trained, motivated, and coached colleaques.Won numerous awards for outstanding performance in customer service. Organized staff, conducted performance reviews, and lead team projects. Designed and implemented escalation training program improving client escalations by 50%. Delivered training sessions to 15+ employees.

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  Events/Promotions/Youtube

  Apr 2008 - Mar 2015

  Manager

  Manage YouTube Channel with 100K+ Subscribers.Multiple Events Managed and attended. Turkish Culture CelebrationBreast Cancer FundraiserUniversity Lending Alumni EventPride Parade TorontoGTEC Public Sector Technology EventNEC Front EventTuni TalksE3 Gaming ExpoToronto Comic-conFanExpo CanadaMicrosoft Xbox Showcase X14 & X15Microsoft Xbox Evolve Live Showcase EventMicrosoft Private Halo 5 Launch Event

• 

  Solidifi

  Nov 2009 - Jun 2014

  Client Account Manager

  Working, managing and building relationships with lender, brokers, appraisers in the life cycle of the appraisal process. Acting as the main liaison for all aspects of the business relationship. Providing high level customer service to clients. Addressing escalated issues, performance gaps and drive improvement of KPI's.Focused on building key relationships with customers. Developing business to meet the clients needs and challenges finding the appropriate solutions. Growing and maintaining market share with clients to continue to generate business for the organization. Show less

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  CBCI Telecom

  Jun 2014 - Sept 2015

  Major Account Manager

  Sales, Account Management, Relationship Management. Providing high level of customer service to clients. Business development, networking, marketing and providing solutions for key decision makers for efficient business process.Assisting clients with their Audio Visual/Video Conferencing needs. Finding the correct solution for organizations to enhance their collaboration. Providing software/hosted solutions to organizations to effectively connect all end points.

• 

  Shrader Canada

  May 2016 - Nov 2019

  Shrader has been in business for 60 years. We provide our clients and with specialty chemical products that are used and approved by prominent global OEM's. I provide the organization and our clients with Business Development, Account Management, Relationship Management and marketing of our wonderful products.

  • Senior Account Manager

    May 2019 - Nov 2019

  • Business Development Manager

    May 2016 - May 2019
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  PLZ Corp

  Nov 2019 - now

  Sales Manager

  PLZ Corp is the North American leader in specialty aerosol and liquid product manufacturing. The PLZ family of companies develops, manufactures, packages and distributes a comprehensive line of contract fill, branded and private-label products.