Kelli Taylor, PMP, CSM

Experience

• 

  State of Indiana/Department of Administration/Information Services Division

  Jun 1992 - Mar 1996

  Communications Analyst

  Provided communications consulting services to multiple State agencies on Private Branch Exchange (PBX), key, and Centrex telephone systems, cellular telephones and services, local exchange company and interexchange carrier voice and data services in the form of order processing and cost analysis. Project managed 30+ phone system installations and wiring projects across the state of Indiana for assigned agency base. Extensive interaction with outside vendors and communications personnel. Excellent customer service skills. Show less

• 

  Sprint Business

  Jan 1996 - Jan 2003

  Senior Technical Applications Consultant

  Team lead for sales support group managing and implementing services offered within Sprint’s product line. Served as technical and implementation management resource to co-workers and other Sprint personnel across the country. Provided project management, implementation and sales support while acting as the crucial point-of-contact to the Major and Mid-Market account base for Indiana. Assisted account team in identifying and positioning relevant products and services for customers and prospects. Excellent customer service and communication skills, sales support knowledge and attitude. Received numerous 'Sprint Values Excellence' awards during tenure. Show less

• 

  Self-Employed Contractor

  Mar 2005 - Dec 2006

  Information Security Contractor

  Responsible for monitoring data confidentiality on Conseco, LLC operating systems (Novell, Mainframe, AS400, Active Directory). Interacted with both internal and external auditors for Sarbanes Oxley (SOX) compliancy. Daily security responsibilities included processing all Conseco, LLC employee terminations, add/removal/changes of system access on multiple platforms and internal applications, maintaining termination database, identity role database administration, system access request processing and service ticket resolution. Strong customer service, communication and time management skills utilized to expedite issues. Show less

• 

  CNO Financial Group

  Mar 2006 - now

  Provide program and project management expertise to Mandates and IT Upgrades portfolios of work across company subsidiaries. Mandates address Legal, Regulatory and Compliance for Contract Conformance, Federal or State Regulations and significant Audit Remediation. IT Upgrades encompasses all IT upgrade work efforts for four VP's. I oversee the Lifecyle of each workstream from Identifying a Need, Scoring & Prioritization, Obtaining necessary approvals, Development & Test Execution estimation, Assist with resource allocation for project execution, Oversee solution Implementation and Help Manage to Closure. Develop materials and provide training on PM tools used by the enterprise. Manage Internal Audit findings to closure as needed. PMP renewed JAN 2024. Show less Program Manager for Robotics Center of Excellence. Responsible for managing program to identify and support new automation opportunities using Automation Anywhere and Pega applications to drive cost savings & efficiency along with security & risk mitigation. Tasked w/ ensuring team of IT and business trained bot builders, managed services developers, as well as vendors obtained through Statements of Work, remain compliant with SDLC and Internal Audit required documentation from Ideation to Post-Production Support. Managed the conversion of 75+ automation scripts from Quick Test Pro to Automation Anywhere. Strive to maintain a high-quality IT to business relationship/partnership that centers around trust and mutual respect. Plan/coordinate all production releases along with submission of deployment change orders. Conduct daily touch point w/ Robotics project team resources. Skilled use of project management (Planview/Innotas), test defect reporting/management (HP Quality Center, Jira), production support/defect reporting/management (CA Service Desk Manager) on a daily basis as well as HR & onboarding (Workday) tools and Vendor Management System for all SOW's. Manage and communicate Cost Benefit Analysis results for management direction/priority. Onboarding including creation of position, submission of access request needs and management access expiration and contract end dates of onshore and offshore resources in support of the program. Show less IT Project and Release Manager for strategic applications which support electronic application submission. Maintain strong relationships with business areas and other IT teams to rank & prioritize work efforts. Assist in capacity planning for needed resources, build project plans and manage tasks throughout the Software Development Life Cycle (SDLC) to ensure smooth code migration between environments. Utilize vendor management, project management, business analysis and customer service skills daily. Show less

  • Information Technology Program Project Manager

    Jan 2020 - now

  • IT Program Manager

    Apr 2017 - Dec 2019

  • IT Project Manager

    Aug 2013 - Apr 2017

  • Operations Project Manager

    Jul 2008 - Aug 2013

  • Business Analyst

    Mar 2006 - Jul 2008