Experience

• 

  Hcl infosystems ltd.

  Oct 2005 - Mar 2007

  Technical support engineer
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  Intarvo technologies pvt. limited

  Apr 2007 - May 2010

  Technical specialist

  Manage & motivating the team, keeping them focused and to ensure that service levels are met and strive to exceed service levels. Maintain daily, weekly and monthly MIS reports. Focus on Customer Delight. Conducting seat planning/utilization for the team also Managing and updating team roster. Achievement of the operational parameters. Ensure action/implementation of HO audit findings. Timely evaluation and KRA's of the team. Advance Product Training to the Team once a Week. Show less

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  Lenovo

  Nov 2010 - Feb 2017

  Managing e2e complex operation of Reverse Logistics and Operation with focus on sub-functionsa) Reverse Logistics:b) Vendor Managementc) Inventory Management E2E Spare Part Order fulfillment and escalation management.

  • Manager - Parts and Logistics

    Aug 2012 - Feb 2017

  • Asst. Manager - Parts & Logistics Operations

    Nov 2010 - Jul 2012
• 

  Lenovo

  Apr 2017 - Mar 2021

  Service logistics operations manager - india

  Managing the Logistics and Service Operations tower along with focus on sub-functionsEnhanced KPI tracking methods, resulting in a 12% improvement in overall supply chain performance.Managed and coordinated logistics operations across 21 states, delivering a consistent on-time delivery rate of 98%.Managed reverse logistics to manage inventory cost and annually process improvement to reduce overall consumption cost.Drove a project to integrate Service inventory into in-house supply chain solution, improving traceability and slash warehouse and transportation costs Show less

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  Lenovo india

  Apr 2021 - now

  Senior logistics manager

  Managed logistics team for Asia Pacific, fostering a high-performance work culture that resulted in a seamless experience for customers along with meeting the timelines for critical server support.Coordinated projects for AP region annually, ensuring timely delivery and maintaining customer satisfaction levels above 95%.Directly contributed to a 10% growth in company revenue by optimizing transportation routes and carrier negotiations.