Experience

• 

  Dupont pioneer

  Jun 2011 - Nov 2014

  Research associate
• 

  Ibm

  Jun 2016 - Aug 2021

  Part of the management team of 25 mainframe operators supporting 24/7 coverage.• Supporting mainframe operations for mission critical systems in finance, retail, medical and insurance industries.• Resources and People management such as shift coverage, workload capacity, vacations & sick leave, adhoc coverageduring workload peak, evaluating and providing feedback to team members.• Elaboration of Root Cause Analysis (RCAs) after technical or human defects based on “5 whys” technique, designedtogether with technical teams and subsequent follow up of corrective actions together with client.• Change and incident management, tracking and follow up according to the SLAs agreed with each client, clarification ofprocess and promoting training to admins when needed.• Responsible for hiring, onboarding of new members and organizing the team shift distribution. Show less • Driving the analysis and improvement/automation of processes based on ITIL methodology in cooperation with 1st and2nd levels managers from markets across the Mainframe teams.• Workload optimization focused on quality improvement and FTE savings, with several success stories including a 20%workload reduction reflected on staffing/promotion of the team.• Deep involvement in RCAs investigations after production issues based on IBM’s quality model based on Agile Model andimplementation of defect prevention processes action plans.• Change and incident management based on ITIL methodology, with focus on clarification of process, defect prevention and internal training of admins. Show less Working with French Customers, with focus on the following points:• Responsible on problem analysis and following escalation to proper 2nd level supports, such as CICS, DB2, Networking , Automation (Netview), Storage Management, etc.• Responsible for monitoring and operating all batch applications of mainframe systems, using the following tools and programming language: JCL, TSO and SDSF, and also the different scheduling tools such as OPC, CA7/CA Scheduler and Control-M.• Responsible for assisting and performing IPL’s (Initial Program Load) following correct time of maintenance window and engaging 2nd level support when necessary.• Communication direct with French clients for problem determination and solving. Show less

  • Team Lead

    May 2020 - Aug 2021

  • Delivery Analyst

    Nov 2017 - Apr 2020

  • Dispatcher zSeries Mainframe Operations

    Jan 2017 - Nov 2017

  • Mainframe Operator

    Jun 2016 - Dec 2016
• 

  Kyndryl

  Mar 2022 - Jul 2024

  Leading the mainframe monitoring team of 15+ people over 24/7 coverage.• Supporting mainframe operations for mission critical systems in finance, retail, and medical industries.• Ensuring all daily BAU Activities are performed within SLAs and SLOs.• Managing team growth and development - upskilling, promotions, and career development and opportunities.• Representing the team in communication with clients and potential new clients.• Driving automation and continuous improvement initiatives based on ITIL methodology with the focus to reduce manualworkload and optimize FTE costing.• Change and incident management, tracking and follow up according to the SLAs agreed with each client, clarification ofprocess and promoting training to admins when needed.• Responsible for hiring, onboarding of new members and organizing the team shift distribution. Show less Part of the management team of 30 senior mainframe technicians supporting the most important customer in the CIC.• Supporting mainframe batch for the biggest bank customer in the Kyndryl site.• Interlock with customer and international peer teams for solving incidents and issues withing SLAs and SLOs.• Resources and People management such as shift coverage, workload capacity, vacations & sick leave, adhoc coverageduring workload peak, overtime and oncall management, evaluating and providing feedback to team members.• Responsible for hiring, onboarding of new members and organizing the team shift distribution. Show less

  • Delivery Manager

    Mar 2023 - Jul 2024

  • Team Lead

    Mar 2022 - Mar 2023
• 

  Amazon web services (aws)

  Jul 2024 - now

  Dco manager