Experience

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  Healthpartners

  Jul 2012 - May 2020

  • Serve as the primary contact to clients and brokers for daily plan administration and customer service • Manage operation details involved in product sales, implementation and ongoing account management • Collaborate with numerous departments internally including but not limited to Underwriting, Product Management, and Marketing while working on client renewal proposals, new sales, and client retention• Responsible for inputting client insurance benefits into the HealthPartners database, submitting plan documents, and respond to client and/or broker requests in an accurate/timely manner • Represent HealthPartners by assisting in employee open enrollment meetings, client insurance meetings, and wellness committee meetings. Show less •Assist members with questions regarding their Medicare or Medicaid plan by solving complex problems.•Understand the concerns and problems of members while simultaneously providing excellent customer service. •Maintain and develop specialized knowledge of the insurance process, plans and details specifically involving Medicare and Medicaid plans.•Successfully complied with the Center for Medicare and Medicaid Services and the Minnesota Department of Human Services guidelines •Place outbound calls to members to further assist them and promote a positive customer experience. Show less

  • Project Coordinator

    May 2018 - May 2020

  • Sales Client Services Representative

    Oct 2013 - May 2018

  • Member Service Representative

    Jul 2012 - Oct 2013
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  Prime therapeutics

  May 2020 - now

  • Senior Account Management Excellence Analyst

    Nov 2022 - now

  • Account Management Excellence Analyst

    May 2020 - Nov 2022