Experience

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  Telvista

  May 2021 - Jul 2021

  Bilingual call center agent

  • Analysis of financial statements in the users’ account and resolution of details concerning them.• Troubleshooting customer’s telephone service.• Basic technical support to customer devices via telephone.• Registration of new clients to the service, with previous detailed explanation of the products and services.• Sign up of new services any client wanted and the receipt of the corresponding payments, under strong privacy policies.This activities were performed in a bilingual and remote format, as a sub-employee of Metro by T-Mobile. Show less

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  Datametrika, datametrika southeast strategic consulting

  Aug 2021 - Jul 2022

  Intern

  • Run of Linear regression analysis and chart development for company’s projects in RStudio.• Creation of educational material for the company’s courses.• Development of data collection tools using Google Workspace.• Basic review of Excel Macros.

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  Tuto power

  Jan 2023 - now

  Financial analyst

  • Monitoring and forecasting of the P&L and Cash Flow internal statements of the company's main operation, using financial models based on Excel, Python and local relational databases.• Ad hoc analysis for decision making related to the direction of the operation.• Issuance of offers (pricing) for prospective customers, adjusted to their needs, dynamics of the Mexican Wholesale Electricity Market and internal profitability policies.• Regular variance analysis of the operation results versus the budget.• Follow-up on the adequate implementation of contracts on major revenues and expenditures. Show less