Experience

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  Ge capital

  Jan 1996 - Jan 1998

  Ge's information management leadership program (imlp)

  Graduate of IT Leadership Program, designed to fast track high potential graduates into management positions within GE. Consists of intense 6 month global high exposure assignments and extensive training. - Scopus/Siebel case management platform – GE Capital Fleet services, USA- Data-warehouse development – GE Capital Fleet services, UK & Belgium- MS Exchange rollout and training coordination – GE Capital Aviation Services, Ireland

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  Ge capital - insurance holdings

  Aug 1998 - Feb 2005

  Responsible for system development in the UK and Ireland regions. Headed up geographically dispersed system development team (UK, Ireland, India) consisting of onsite business- and system-analysts and offshore development team. Areas of responsibilities included; business analysis, system design, development, quality control and implementation.- Managed development team of 12 onsite and team of varying size offshore- Responsible system development, release management and resource allocation- Accountable for all client development requests (Lloyds, Barclays bank, etc.)- Managed complex data-related technical projects- Achieved significant relationship improvement with key customer (Barclays bank) through creation of IT account manager role as key escalation point for the customer.- IT leader for SAS70 auditing and documentation of TPA business. Show less Project management responsibility within the IT and data-centre operations departments.- Managed outsourcing of the AS400 production systems (500 users) to 3rd party data center.- Reduced annual IT running cost and increased system uptime by 4 hours per day.- Reduced operator team from twelve to four. - Migrated company’s e-commerce applications from the US hosting provider to Europe.- Implemented automated Credit Card payment system.- Standardized and consolidated different Direct Debit (BACS) payment solutions. Show less

  • System Development Manager

    Jun 2002 - Feb 2005

  • IT Infrastructure and Data-center Project Manager

    Aug 1998 - May 2002
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  Dell

  Mar 2005 - Feb 2008

  Program & business support manager (emea enterprise support)

  Originally recruited as IT Product Manager (liaison between business operations and IT) and promoted after a year to take on management of the Business Support Team. Responsible for project management across Enterprise Technical Support teams in Ireland, France, Germany and the Netherlands. Further responsible for the management of ‘platinum office’- accountable for charging and onboarding of platinum customers.- Managed team of 9 (project managers, technicians and technical account managers)- Led portfolio of projects across all EMEA enterprise technical support teams (Ire, Fr, De, Nl)- Built up high performance PPM team through training, roles and career development paths.- Led operations stream on project replacing case system with Oracle CRM (700 users)- Very strong interaction with marketing and product management devisions- EMEA representative on global Enterprise technical support forums - Responsible for setting up Platinum customers; pricing, account manager assignment. - Developed new role to ensure strong support integration with third party software providers Show less

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  Cuna mutual europe

  Mar 2008 - Aug 2015

  Information technology lead

  Responsible for the definition and fulfilment of the company IT & technology innovation strategy, structuring and delivery of programs. Accountable for IT budget and external IT vendors as well as third party administrator. • Developed IT strategy for flexible systems architecture - integrating web sales and client systems with operational systems, accounting and reporting systems.• Managed IT and Operations programs, including: Data-warehouse and BI, new product introduction, Infrastructure outsourcing to the cloud (Servers, Telecoms, CRM).• Outsourced operational systems to third party administrator - Establishing scope of service, SLA’s, reporting needs, data feeds and change control processes.• Managed technical customer on-boarding of over 200 partners (integration of loan and insurance sales system, integration of processes, financial flows and reporting).• Led system development of innovative online insurance sales platform with ‘demands and needs’ based product recommendation and full integration with back-office systems and operational processes. • Brought in extensive customer reporting and analytics framework through the implementation of company-wide data warehouse and BI software; sales, operational and financial data (internal and external). Show less

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  Fidelity investments

  Aug 2015 - now

  Product Manager - RCDL Datalake and Analytics Platform 2019 - PresentManagement of team accountable for development of cloud-based Datalake and Analytics platform for the Risk and Compliance group. Successfully integrating numerous data repositires and providing analytics platform and model lifecycle management- Developed strategy & business case for Datalake and Analytics platform- Accountable for roadmap definition & prioritisation with varying business partners- Overall program, staffng and financials managementDirector Software Engineering – CTG CLLRS Ireland 2015 - 2018Accountable for the Ireland based development team as well as the product management of the Risk and Compliance Data warehouse. HR responsibility for team of 10 developers.- Led four academic research advancing data analytics and predictive modelling to financial risk (fraud, money laundering)- Managed migration of IT risk system to cloud based platform Show less

  • Vice President

    Jan 2022 - now

  • Director system development - Data & Analytics (Risk and Compliance)

    Aug 2015 - now