Amit Manchanda

Experience

• 

  Alcatel-Lucent

  Apr 2005 - Nov 2011

  I have worked as a RnD engineer(Development) in Alcatel-Lucent Charging domain (Intelligent Netwrok) till 1st April 2011. Currently(1st April 2010 to present) i am a system Architect and responsible for quotations to the customer after making a broad level design.

  • System Architect (Lead Engineer)

    Apr 2005 - Nov 2011

  • Sr Software Engg

    Nov 2009 - Nov 2010

  • Senior Engineer

    May 2008 - Nov 2009

  • Engg

    Apr 2005 - Jul 2008
• 

  ERICSSON INDIA GLOBAL SERVICES PRIVATE LIMITED

  Nov 2011 - Feb 2020

  Lead Infra, DEVOPs , Deployments and integration for a prestigious and very large IT program at Ericsson for a Tier1 telecom operator in US.My responsibilities are• Ensure E2E DEVOPs (CI/CD) is implemented and used in the Projects.• Ensure dockers/Kubernetes are used for faster and reliable deployments.• Ensure high quality deployment / installation and Integrations every time.• Ensure E2E software delivery pipeline for solution coming from RnD team.• Ensure cost optimization WRT infra resources• Maintain high performing team for code drop/installations and release management.• Escalation point for any issues related code drop and/or release planning.• Monitor, control and support code drop and release management.• Accountable for Customer interactions for release planning, environment up time, Quality and Timelines for code drops.• Ensure competency and knowledge retention within the team.• Provide regular and accurate management reporting• Establish or refine processes for better functioning of the team.• Ensure stakeholder satisfaction. Show less My responsibilities were to• Ensure E2E DEVOPs (CI/CD) is implemented and used.• Maintain high performing team for code drop/installations and release management.• Escalation point for any issues related code drop and/or release planning.• Monitor, control and support code drop and release management.• Accountable for Customer interactions for release planning, environment up time, Quality and Timelines for code drops.• Ensure competency and knowledge retention within the team.• Provide regular and accurate management reporting• Establish or refine processes for better functioning of the team.• Ensure stakeholder satisfaction. Show less As Life Cycle Manager (Production support) , Lead Solution Architect and Business development in BSS in Region Sub Sahara Africa's (RSSA) for end to end solutions like ADM (Application Development Maintenance), Activation and charging system. Also responsible for selling support of adaptations in RSSA.My responsibilities were• Pre-Sales activities & Planning• Project Manager for EMA SWAP projects MTN South Africa and MTN Ivory Coast encompassing Custom Software Development, System Migrations/Integrations, Costing & Budgeting, Project Scheduling, Requirements Analysis and Team Building & Mentoring.• SRS (Requirement Specification) and Design creation.• Give presentations of sales and technical material to both small and large groups• Preparation of BQ (Costing) and negotiations.• Interface between Customer & Development team including preparation of requirement specification and design documents.• Life Cycle Management (Solution Management) i.e. Solution Support (Production Support) + Life Cycle Management (Change Request + Proactive measures needed on customer site) for multiple domains like activation (provisioning). Mobile Money, OSS-RC, Charging System adaptations and subscription adaptations. Show less • Pre-Sales activities & Planning• Workshop and Requirement Gathering for Activation (end to end solution). Have worked for • SRS (Requirement Specification) and Design creation.• Give presentations of sales and technical material to both small and large groups• Preparation of BQ (Costing) and negotiations.• Interface between Customer & Development team including preparation of requirement specification and design documents.• Life Cycle Management (Solution Management) i.e. Solution Support (Production Support) for multiple domains like activation (provisioning). Mobile Money, OSS-RC, Charging System adaptations and subscription adaptations. Show less Business development and handling solutions in OSS (Operation and business support systems), BSS (Business support system) and M&A (Media and Application) for Region Sub Sahara Africa's (RSSA).My responsibilities are• Pre-Sales activities & Planning• Managing all software solutions in BSS,OSS and M&A deployed across all the countries and operators in Region sub sahara Africa (RSSA)• Design of prepaid & Post-paid solutions for Fixed & Mobile networks (GSM/GPRS/UMTS/CDMA/IMS)• Requirement clarity from customers.• Understanding of pre and post sales (RFI/RFP/Projects) &operations.• Give presentations of sales and technical material to both small and large groups• Business development and fulfilment• Preparation of BQ (Costing) and negotiatons.• Internal & External presentations• Interface between Customer & Development team Transferring (Handshaking) the work to Delivery team (Development team). Show less

  • Information and communications technology (ICT) Program Director

    Sept 2019 - Feb 2020

  • Service Delivery Manager

    Jun 2017 - Sept 2019

  • Life Cycle Manager (Production support) , Lead Solution Architect and Business development in BSS

    Apr 2015 - May 2017

  • Life Cycle Manager (Production support) , Solution Architect and Business development in BSS

    Oct 2012 - Apr 2015

  • Solution Arch(Customer adaptations)

    Nov 2011 - Oct 2012
• 

  Ericsson Global Services India Private Limited

  Feb 2020 - now

  ICT Program Director