Experience

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  Enterprise rent-a-car

  Oct 2011 - Apr 2013

  Senior customer assistance representative

  Provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing. I Earned “Top Seller” for two consecutive quarters in 2012. I developed highly empathetic client relationships and earned reputation for exceeding sales goals, as well as achieving high sales percentage with consultative, value-focused customer service approach. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Resolved product/policy issues and shared benefits of new technology. Kept up to date on all changes in the automotive industry as well as any recalls that had been made. Show less

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  T-mobile

  Feb 2013 - Mar 2014

  Retail sales associate

  Build customer confidence of customers by making the store experience interactive, engaging and reassuring. Maximize customer experience by "solving the whole problem" (as opposed to pushing products).Maintain the visual appeals of the store. Make the most effective use of store displays and interactive devices for each of our customers. Keep abreast of the rapidly evolving T-Mobile technology. Develop positive customer relationships. Achieved high sales percentage with consultative, value-focused customer service approach. I cross-trained and provided back-up for other customer service representatives when needed. I computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Attended local, regional and national trade shows for product development training as defined by territory needs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Compiled weekly monetary reports and records for store managers. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Was personally responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Developed dozens of new customer prospects or referrals. Show less

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  On the edge

  Apr 2014 - Oct 2014

  Gym representative

  Keep gym in a clean orderly fashion. Push memberships for a commissioned gain. Instruct belay classes, and test those who already have a basic knowledge of belaying for recertification. Check in guests, and explain Waivers to them before asking for a final signature. Instruct youth climbers on proper climbing techniques and how to become better climbers and have an all around better climbing experience. Cooperate with coworkers to find innovative ways to bring more climbers in or make new and more exciting challenges. Show less

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  Cellular sales

  Oct 2014 - Feb 2015

  Account manager

  One of the largest retailers of Verizon Wireless service. In said job it is necessary to be able to work with clients in a professional workspace. Work independently and with colleagues to create and close potential leads. Stay aware in the constantly changing environment of cellular sales and technology. Respond daily in direct communications via phone, email, or fax. File paperwork efficiently on a daily basis and keep track of client CPNI. Work with Consumer and Corporate clients on a daily basis adapting to each client’s individual needs. Develop a sales pitch that works across platforms not based on price but instead of the value of the service. Be the direct manager of accounts all across the state of Florida, and traveling to do face to face meetings with the accounts. Show less

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  Walt disney world

  Jul 2015 - Oct 2016

  Tour guide

  • Gave multiple daily tours around the park to a total of 350 guests daily. Gained a high level of experience in public speaking• Engaged daily in a large volume of customer service issues daily

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  Carlos lopez-cantera for us senate

  Apr 2016 - Jun 2016

  Intern

  I worked as an intern with CLC reaching out doing volunteer coordination, and outreach. I also worked to develop grassroots leaders in the community, while working closely with field coordinators.

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  Marco rubio for us senate

  Jun 2016 - Nov 2016

  Intern

  Worked in volunteer/ direct voter outreach through telephone calls as well as prolonged face to face interaction. Coordinated with management to plan events. Worked mainly in I-4 Corridor of Florida

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  United states senate

  Oct 2016 - May 2017

  • Draft constituent correspondence and directly contact constituents about concerns on specific bills and matters, including but not limited to Veterans Affairs and government oversight• Assemble memos, overviews of hearings, and highlights of congressional testimony• Handle many administrative tasks such as answering constituent calls, giving tours, and assisting with flag orders • Coordinated outgoing correspondence from the Senator to constituents• Assisted with assignment of casework, and transferring thousands of paper records to digital resources• Ensured a high level of constituent service was a top priority

  • Staff Assistant

    Jan 2017 - May 2017

  • Staff Assistant

    Oct 2016 - Dec 2016
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  Pearson & associates

  May 2017 - Jun 2017

  Staff assistant
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  U.s. house of representatives

  Jun 2017 - Aug 2017

  Staff assistant
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  Nfl players association

  Sept 2017 - Nov 2017

  Operations assistant
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  National confectioners association

  Dec 2017 - Jan 2018

  Temp operations staff
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  Community brands

  Mar 2018 - Apr 2020

  • Project Manager

    Apr 2019 - Apr 2020

  • Project Manager

    Mar 2018 - Apr 2020
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  Juno

  Apr 2021 - Feb 2022

  Sr. client engineer

  • Responsible for the smooth transfer of various types of data into the Juno platform via multiple API services.• Meet frequently with internal/external stakeholders to provide updates on the status of projects, deliverables, and deadline adherence.• Responsible for setting priorities day to day/week to week while referencing team bandwidth, availability, and overall project velocity• Main Liaison between integrations department and C-Suite Staff• Developed internal processes and procedures from the ground up.• Oversaw and managed a Data Integrations team consisting of multiple API Developers. • Assisted in transition from Waterfall to Agile system Show less

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  Orgill, inc.

  Apr 2022 - now

  Technology project manager, enterprise applications

  Gather software requirements, and manage both requirements and issues in issue-tracking systemsDevelop and manage project schedules, budgets, resources, documentation, change requests, risks, and issues to ensure maximum business benefit is maintainedDevelop high-level project plans and ensure the scope and approach are fully understood by all stakeholdersAssemble project plans, ensure all systems of record for project reporting are kept current, and direct and monitor teams’ efforts on a regular basisValidate development estimates and actively seek clarification/verification as appropriateEnsure accurate reflection of project budgets within project and issue tracking toolsIdentify, track, measure, and report on key project milestonesCommunicate project status to stakeholders, including expenses, forecasts, schedules, and risk/issue assessmentsNegotiate resources and build teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the project life cycle Show less