Jessica Watkins

Experience

• 

  The South Financial Group

  Dec 1999 - Apr 2001

  Mortgage Application Support Specialist

  In this role I support all mortgage sytems including point of sales systems, secondary marketing tools, loan originations and loan servicing systems.

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  First Horizon Home Loans

  Jul 2001 - Aug 2006

  Enterprise Technologist

  In this role I was responsible for configuration and coding changes to loan orginations systems. I worked with project managers and business analyst to implement changes based to systems based on changes to the regulatory enviornment and business processes.

• 

  AHMSI

  Apr 2006 - Sept 2009

  Business Analyst

  In this role I was responsible for the implementation and administration of our Project Management solution. Additionally, I served as a liaison between business and information technology managing low code changes to the mortgage servicing system. In this capacity I gathered and documented requirements, worked with technology partners to create design specifications, created and executed test plans and worked the operation and technology partners the plan and validate deployments.

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  American Home Mortgage Servicing

  Sept 2009 - Sept 2011

  Vendor Auditor

  In this role I developed an Information Security Audit program and executed third party audits for the organization based on the program. Additionally I was responsible for implementing our GRC platform for not only Vendor Management, but Information Security Risk Management as well.

• 

  Accuvant

  Sept 2011 - Feb 2014

  Senior Enterprise Risk Consultant

  In this role, I created information security policies and standards based on industry standards to comply with regulations. Evaluated and assessed GRC processes to determine maturity level and readiness for technology enablement to mitigate risk pertained to overspending, unrealistic expectations, unnecessary complexity, inadequate resourcing, and lack of change management. Designed, configured, and deployed third-party due diligence questionnaires and monitored assessments based on industry and regulatory requirements to better manage third party risk responsible for service outcomes. Show less

• 

  Deloitte

  Feb 2014 - Oct 2015

  In this role, I oversaw project teams up to 5 employees and trained on skills and best practices. Leveraged offshore resources to support clients 24/7 at a reduced cost to achieve a better GRC engagement margin. Created content to secure wins for business development opportunities including proposal responses and proofs of concepts. Managed client relationships to oversee, train, and coach junior staff to add 5 to 10 points to the engagement margin. In this role, I managed up to 3 offshore resources and implemented use cases to leverage methodologies. Documented requirements, design specifications, test cases, scripts, and traceability matrices to meet solution configuration client needs and reduce post implementation errors through validation.

  • Manager, Assurance and Enterprise Risk Solutions

    Jun 2015 - Oct 2015

  • Senior Consultant

    Feb 2014 - Jun 2015
• 

  PwC

  Jul 2019 - now

  In this role, I managed projects and teams of up to 10 team members and trained on skills and best practices to achieve 100% employee retention within the team. Automated field configurations to create a bot that configured fields in Archer applications and questionnaires based on spreadsheet content to reduce error rates and enrich captured information for field settings. Created a plan to modernize processes for existing implementations that involved existing GRC platforms to improve data quality, save time, and focus on value-add activities. Implemented plans to provide information needed to facilitate GRC technology to support an Agile approach. Show less In this role, I oversaw teams up to 10 employees to increase efficiency by 15%. Here, I conducted performance reviews 1 time a project per employee. Developed roadmaps to give the organization a plan to improve strategic goals and streamline the technology stack by identifying opportunities for savings across stakeholders to decrease spending by at least 20%. Collaborated with stakeholders across 3 lines of defense to increase efficiency and reduce testing efforts by 20% to 40%. Led at least 10 GRC technology enablement projects with budgets from $100K to $450K. Show less

  • Manager, Risk Management and Compliance Solutions (RMCS)

    Oct 2015 - now

  • Senior Manager

    Jul 2019 - Jan 2024
• 

  Assurant

  Jan 2024 - now

  Director of Risk Product Management

  Leads the effort to deliver the Integration Risk Management product roadmap, create training, education and awareness of the processes and procedures within the risk products across the three lines of defense enabling a holistic and comprehensive risk view.