Elidjon Dede

Experience

• 

  Fnac

  Oct 2009 - May 2010

  IT Technician
• 

  BMW Hellas

  May 2012 - May 2013

  IT System Administrator
• 

  Media Markt

  Apr 2015 - Apr 2016

  Computer Hardware Engineer

  Computer and mobile engineering

• 

  SKIATHOS PALACE HOTEL

  Apr 2016 - Oct 2016

  Information Technology Specialist

  Network administrator

• 

  AT&T

  Feb 2017 - Feb 2019

  Network & Voice Specialist

  ∙ Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony ∙ Consulting with customers and 3rd party vendors ∙ Acting as an interface to customers - accepting trouble reports and resolving such on timely manner and per given SLAs. ∙ Actively troubleshooting complex incidents and implementing break/fix changes ∙ Working closely with internal and external technical teams to resolve customer issues. Show less

• 

  Symantec Cloud Services

  Mar 2019 - Jan 2020

  Cloud Security Engineer

  • Diagnose and solve Web Security Service issues.• Create technical action plans for analyzing and resolving customer issues.• Provide technical assistance to internal and external customers and partners.• Utilize case management tools and provide case monitoring, status updates, documentation and notifications to customers.• Document all customer interactions and resolutions in the existing case management and knowledge based systems.• Use available support tools to diagnose and resolve product and technical issues.• Work with Systems Engineers and Engineering groups to resolve customer issues. Show less

• 

  ADP

  Jan 2020 - now

  • Perform workshops to gather information on the client's requirements• Design and document the client's solution including business requirements, interface specifications and any specification required according to ADP's methodology and project scope.• Take ownership of issues & gaps between client requirements and ADP eTIME product and work with other teams/streams/areas to resolve them• Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.• Provide guidance to the client in preparing testing activities (test scripts, scenarios ..)• Support clients through the User Acceptance, Parallel Testing and Go-Live phases• Being able to support training delivery• Being able to support data migration activities like data cleansing, mapping and conversion.• Ensure handover to client services following ADP handover methodology• Ensure that all deliverables are created on time and accurately as per the project schedule.• Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage/ problems that may occur.• Escalate project issues to the Project Manager including scope variations, task slippages and risks that may arise during the project• Perform other related duties as assigned that can include project estimations and planning, pre-sales support, participation in Implementation Team forums and in knowledge sharing and team development sessions, acting as a mentor and actively supporting other team members, participation in communication actions (newsletters), participate in business process improvement initiatives Show less

  • Senior Lead Implementation Consultant

    Oct 2025 - now

  • Workforce Lead Implementation Consultant

    Nov 2022 - Oct 2025

  • eTIME Associate Lead Consultant

    Jan 2020 - Oct 2025