Justice Richardson, MHA

Experience

• 

  Syracuse University Athletics

  Jan 2018 - Apr 2018

  Strength and Conditioning Intern

  Assisted with the strength and conditioning of the Syracuse University mascots

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  Upstate Medical University

  Sept 2018 - Nov 2018

  Exercise Physiology Intern

  Assisted Exercise Physiologists at the Vitality Fitness Program at the Human Institute ofPerformance at Upstate Medical University.

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  Syracuse University Athletics

  Jan 2019 - Mar 2019

  Strength And Conditioning Internship (Football)

  Syracuse University football strength and conditioning internship

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  Upstate Medical University

  May 2019 - Jun 2019

  Exercise Physiologist Intern

  Assisted Excercise Physiologists at the Vitality Fitness Program at the Human Institute ofPerformance at Upstate Medical University.

• 

  Syracuse University Athletics

  Oct 2019 - Dec 2019

  Nutrition Assistant

  Nutritional research assistant for athletes at Syracuse University.

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  Florida Agricultural and Mechanical University

  May 2021 - Apr 2022

  Graduate Assistant
• 

  Forever 21

  Jun 2021 - Nov 2021

  Sales Associate
• 

  HCA Florida Capital Hospital

  Jan 2022 - Apr 2022

  Medical Staff Services Intern

  • Conducted the initial and re-credentialing verification processes of health care providers.• Actively-managed the COVID-19 vaccine provider roster to ensure that the hospital compliant with Federal Mandate. •Facilitated data entry of required medical staff documentation and finalizes employment applications in the Credentialing software system. • Shadowed various administrators including the Chief Operating Officer, the Chief Medical Officer, the Director of Physician Services, the Assistant Administrator, and Vice President of Operations. • Attended several administrative meetings including the Medical Executive Committee Meeting, the Credentials Meeting, and the Quarterly Environment of Care Meeting. • Managed credentials files for medical staff (active, courtesy, associate, advanced practice professional, and emeritus). • Created presentations for Clinical Nurse Coordinator training including Patient Safety, Just Culture, and Risk Management. Show less

• 

  Parallon

  Jul 2022 - now

  • Manages Outpatient Patient Access Operations at Medical City Plano, a 603-bed acute care hospital and Level 1 Trauma Facility. • Manages Outpatient Patient Access Operations at Medical City Sachse, a campus of Medical City Plano. • Develops and implements innovative strategies to optimize patient access and financial clearance processes and leveraging data and analytics to drive continuous improvement and achieve organizational goals.• Oversees and ensures staff adherence to patient experience expectations, including AIDET validation, fostering a culture of excellence in customer service and patient care. • Analyzes operational reports and data to strategically identify opportunities to optimize operational performance, including developing and implementing initiatives to increase up-front collections, reduce insurance denial trends, and minimize errors, resulting in increased revenue and improved efficiencies.• Facilitates interviews and onboarding of new staff, providing comprehensive training and education to ensure staff are equipped with the necessary skills and knowledge to deliver exceptional service and meet organizational goals.• Manages staff scheduling and time approval through Kronos, ensuring optimal staffing levels and maintaining high levels of productivity and performance. • Provided on-site leadership support during the acquisition of Medical City Argyle and Medical City Sachse. Show less • Managed and ensured staff adherence to patient experience expectations, including AIDET validation, fostering a culture of excellence in customer service and patient care. • Analyzed operational reports and data to strategically identify opportunities to optimize operational performance, including developing and implementing initiatives to increase up-front collections, reduce insurance denial trends, and minimize errors, resulting in increased revenue and improved efficiencies.• Facilitated interviews and onboarding of new staff, providing comprehensive training and education.• Completed a Virtual Registration Rotation, demonstrating adaptability and agility in a dynamic and evolving healthcare landscape. • Completed a Central Insurance Verification Rotation, gaining comprehensive knowledge of pre-service and post-service PTAC processes, including Insurance Verification, Pre-Registration, Pre-Certification/Authorization, Notice of Admission, High Dollar Review, and leveraging this knowledge to develop best practices and optimize workflows. • Collaborated with other Parallon MITs to develop and deliver a compelling presentation at the MIT Corporate Overview to C-Suite Executives.• Managed staff scheduling and time approval through Kronos.• Led the Manager Trainee Virtual Quarterly Roundtable Event, facilitating engaging and informative breakout room sessions for Manager Trainees across the country.• Served as Interim Patient Access Manager at Medical City Frisco, providing leadership and strategic guidance to drive operational excellence and ensure exceptional patient care. (3 months)• Managed the Pre-Admission Testing Registration Department and the Financial Counselors at Medical City Plano, a Level 1 Trauma Facility, developing and implementing innovative strategies to optimize patient access and financial clearance processes, and leveraging data and analytics to drive continuous improvement and achieve organizational goals. Show less

  • Patient Access Manager

    May 2023 - now

  • Manager In Training

    Jul 2022 - May 2023