Paulo André Paiva

Experience

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  Qualitas Empresa Júnior Facamp

  Mar 2013 - Jul 2015

  PROJECT MANAGER- Project Management- A3 Management- MS Project userProject PortifolioBussiness PlanMarketing PlanStrategic PlaningMarketing SearchProduction Optimization

  • Diretor de projetos

    Mar 2014 - Jul 2015

  • Consultor Júnior

    Mar 2013 - Mar 2014
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  Bemis Company, Inc.

  Jan 2016 - Feb 2016

  Estagiário de verão

  Estágio de Férias com duração de um mês e meio na unidade de Votorantim, Durante o período foi realizado um job rotation em 7 áreas da organização fabril. Interagi com as áreas de Engenharia de Processos, Manutenção (elétrica e mecânica), Ferramentaria (manutenção de moldes), Pre-press (artes gráficas), PCP, Qualidade e Supervisão de Produção.Desenvolvi habilidades relacionadas a metodologia WCOM e TPM, participando e dando sugestões no desenvolvimento dos pilares de Logística e Sustentabilidade, também tive uma pequena participação no pilar de ET, sugerindo algumas mudanças em relação ao treinamento para determinadas funções. Show less

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  Procter & Gamble

  Jul 2017 - Dec 2017

  Estagiário
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  Thutor

  Jan 2018 - Aug 2018

  Estagiário
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  Thutor

  Jan 2019 - Feb 2019

  Analista júnior
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  Amcor

  Mar 2019 - Apr 2021

  Manage and grow sales revenue for Amcor's packaging solutions,targeting key accounts in the pet food and chocolate industries.Cultivate and maintain strong relationships with existing clients,understanding their packaging needs and providing solutions to meet theirrequirements.Actively seek out new business opportunities by identifying potential clientsand developing a strategic approach to secure their business.Collaborate with the Supply and Operations (S&OP) team to ensureseamless delivery of packaging solutions, from the initial order toproduction and delivery.Conduct market research and analysis to identify trends, customerpreferences, and competitive intelligence, leveraging this information toenhance sales strategies. Show less Collaborate with cross-functional teams, including sales, operations, andfinance, to participate in the S&OP process. Contribute insights and datato align demand forecasting with supply capabilities, ensuring thesynchronization of production and inventory plans.Track and analyze the OTIF for all supply chain factors within the country,including production, logistics, and distribution. Identify trends and rootcauses for any variances and collaborate with stakeholders to implementcorrective actions.Support the demand planning process in accurately forecasting productdemand, considering market trends, seasonality, and historical data. Show less

  • Key Account Sales Executive

    Sept 2020 - Apr 2021

  • Analista de Planejamento Supply Chain

    Mar 2019 - Sept 2020
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  Rappi

  Apr 2021 - Aug 2024

  - Managing national post sales operations in the restaurant sector.- Developing and implementing growth and performance strategies for partners.- Collaborating with product and operations teams to develop features that enhance restaurant sales, profitability and retention.- Reporting sales and operations progress to C-level management.-Leading and mentoring teams to achieve performance goals.- Building and maintaining strong partner relationships to ensure client satisfaction and client retention Show less Lead the strategy of growth, CRM, and ads initiatives for therestaurant vertical.Influence internal stakeholders to drive the growth of the restaurantvertical.Establish and develop a governance structure leveraging the AccountManager team to ensure effective implementation and execution ofinvestment strategies across partner accounts.Engage with the Global Restaurant team to communicate local marketinsights and execute global strategies effectively.Analyze data and metrics to identify trends and generate actionableinsights to optimize partner investments.Collaborate with product teams to develop resources and tools that helprestaurants increase their sales. Show less Provided indirect leadership to the Account Growth Managers team,guiding and supporting them in managing key accountsOversaw and managed the project implementation and execution of bigdark stores across the countryAligned project goals and milestones with overall business objectives,ensuring that project timelines and deliverables were met effectively.Collaborated with the product team to provide insights and feedback onthe development of features and functionalities specifically designed forbig dark stores.Manage contract renewals and negotiations with premium CPGs, seekingto secure mutually beneficial agreements. Show less Drive and execute the growth strategy for key accounts, focusing onrevenue expansion and customer retention.Develop and maintain strong relationships with existing clients, serving asthe main point of contact for their needs.Analyze account performance data and customer insights to identifygrowth opportunities and tailor strategies to meet individual clientobjectives.Conduct regular business reviews with clients to assess progress, addresschallenges, and identify opportunitiesMonitor and report on key performance metrics, providing regular updatesto internal stakeholders and clients. Show less

  • National Commercial Manager - Restaurants

    Nov 2023 - Aug 2024

  • Growth Manager - Restaurants

    Feb 2023 - Nov 2023

  • Account Growth Leader l Premium CPGs & Big Dark Stores

    Apr 2022 - Feb 2023

  • Sr. Account Growth Manager I National Accounts

    Oct 2021 - May 2022

  • Key Account Manager - CPGS National Accounts

    Apr 2021 - Oct 2021
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  Activesoft

  Aug 2024 - now

  Responsável por liderar a gestão estratégica de retenção, performance e engajamento de clientes em uma plataforma SaaS de tecnologia educacional, por meio dos times de consultores de Ongoing, TAMs e Performance & Planejamento. Atuo com foco em impulsionar resultados sustentáveis, integração entre áreas e geração de valor estratégico.Principais ResponsabilidadesGestão Estratégica de Clientes:1. Desenvolvimento e implementação de estratégias baseadas em Health Score (HS), NPS e CSAT para monitorar e melhorar a saúde dos clientes.2. Liderança de iniciativas proativas para retenção, engajamento e expansão da base de clientes.Automação de Processos e Uso de Tecnologia:1. Implantação do CRM Pipedrive, otimizando fluxos de vendas e acompanhamento de clientes.2. Implementação de automações com Make e Chat GPT, personalizando comunicações e criando fluxos escaláveis de suporte e engajamento.Criação da Área de TAMs (Technical Account Managers):1. Estruturação e liderança da equipe de TAMs, promovendo suporte técnico estratégico e fortalecimento do relacionamento com clientes.2. Definição de processos e indicadores para a atuação dos TAMs, garantindo alinhamento às necessidades técnicas e de negócio dos clientes.Alinhamento e Integração entre Times:1. Construção de interfaces colaborativas com os times de Onboarding, Suporte, Comercial e Produto, assegurando diagnósticos precisos e implementações alinhadas às expectativas dos clientes.2. Participação em comitês para adaptação de nossos produtos e processos às necessidades do mercado.Resultados e ConquistasRedução do Churn:1. 39,4% de redução média no churn ao longo de dois trimestres consecutivos.2; Reversão de 76,8% dos riscos de churn por inadimplência, preservando receitas críticas.Aumento de Receita por Upsell:1. Superação da meta semestral de upsell em 205%.2. 67,77% da receita de upsell originada da expansão de clientes existentes, destacando a eficácia das estratégias de relacionamento. Show less

  • Customer Success Sr Manager

    Jan 2025 - now

  • Ongoing & Performance and Planning Manager

    Aug 2024 - Jan 2025
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  Isaac

  Aug 2024 - now

  Sr Manager