Amanda Dlamini

Experience

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  Cell C

  Jan 2008 - Jan 2009

  Customer service agent

  My main responsibility was to assist customers with a wide range of issues related to their mobile service. This included answering inquiries about plans, billing, and technical issues, as well as troubleshooting and resolving problems with service. I also assisted customers with activating new service, upgrading their plans, and managing their accounts. Additionally, I was responsible for providing excellent customer service and building strong relationships with customers by understanding their needs and providing personalized solutions. Furthermore, I also handled customer complaints, escalations, and also recorded all customer interactions and transactions in the system and updated customer's account information. Show less

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  Eskom Holdings SOC Ltd

  Jan 2009 - Feb 2011

  Customer service Agent

  My main responsibility were to assist and provide information to customers over the phone regarding their electricity account and services. This included answering inquiries about bills, payments, outages, and other related issues. I also assisted customers with reporting power outages, scheduling appointments for service, and troubleshoot any technical issues they may have been experiencing with their service. Furthermore, I was responsible for providing a high level of customer service and resolving customer complaints in a timely and efficient manner. Additionally, I handled customer requests and complaints, and also recorded all customer interactions and transactions in the system and updated customer's account information. Show less

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  Estée Lauder Companies South Africa

  Feb 2011 - Sept 2013

  I managed a 3 axe high-end cosmetics portfolio under Estee Lauder Companies which included make-up, skincare, and fragrances. My main focus was on meeting sales targets by providing excellent customer service and delivering personalized consultations in skincare, make-up, and fragrances. Additionally, I was responsible for performing administration tasks and reporting to the head office on a regular basis to ensure that the counter is meeting the brand's guidelines and goals. Beauty Consultant

  • Clinique - Beauty Consultant

    May 2011 - Sept 2013

  • Clinique - Beauty Consultant

    Feb 2011 - Apr 2011
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  African Sales Company

  Nov 2013 - Mar 2020

  I successfully worked my way up the luxury beauty retail industry by starting at the bottom from being a casual in Stuttafords for Clinique under Estée Lauder Companies in 2011. 3 months later i was made permanent and moved to the number 1 ranking Clinique counter in the country.I then joined Givenchy Cosmetics which is a luxury French brand under African Sales Company in 2013 (also a 3-axe cosmetics portfolio) as a sales consultant. I consistently grew the Red Square counter until I was made Counter Manager in their biggest counter in Sandton. I then increased and moved it further up from being a 3rd ranking door to the biggest retailing door nationally. I managed this counter for 5 years as we found ways of growing from strength to strength. This span over 9 years where I thoroughly enjoyed working on the floor while I pursued and completed my Bachelors while working full time. Show less I managed a 3 axe high-end cosmetics counter under the LVMH portfolio which encompassed make-up, skincare, and fragrances. I was responsible for managing a small sales team and achieving set targets, as well as managing business administration and customer relations. This includes conducting consultations with clients, and reporting figures to Head office brand and area managers on a weekly basis. I also closely monitored brand and counter performance in relation to competitor activity, ensuring new lines are implemented according to LVMH guidelines and executing strategies on the counter, providing consumer insight. I am also responsible for identifying opportunities for product lines or development and improvements, managing CRM and pricing, and ensuring events, promotions, activations etc. are executed correctly. Additionally, I am responsible for stock management, merchandising, and ensuring shelf-health. Show less

  • Givenchy - Counter & Mall Manager

    Feb 2015 - Mar 2020

  • Givenchy - Beauty Consultant

    Nov 2013 - Jan 2015
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  FMCG COMPANY

  Aug 2020 - Jan 2021

  Key Account Manager

  In this role my responsibilities were to increase sales and achieve targets by implementing sales initiatives. To do this, I developed and executed promotional plans, ensuring understanding of objectives of various promotions and stock management. I also focused on increasing visibility and brand awareness through merchandising and ensuring shelf-health, calling on different retailers on a regular basis. I closely monitored and reported weekly on sales performance, training, consultants, and promoters. Additionally, I was responsible for implementing new launches, campaigns, and managing customer relationships and retention. I also closely aligned my strategy deployment with regional goals, assisted in trade negotiations, pricing, staff and mall management, Supply Chain and Distribution Management. Furthermore, I was responsible for budget management, monitoring and controlling expenses, and coordinating events to add value to store operations. Show less

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  Takealot.com

  Apr 2022 - now

  Portfolio Management-Strategic Account Management: Devise and execute comprehensive strategies to drive growth and maximize value within assigned account portfolios.Relationship Building: Cultivate strong, lasting partnerships with key stakeholders, fostering trust and collaboration at every touchpoint.Revenue Optimization: Identify and capitalize on opportunities to increase GMV and revenue streams, leveraging data-driven insights and market trends.Cross-Functional Collaboration: Collaborate closely with internal teams, including Category Performance Managers, to ensure alignment and synergy in category management efforts. Show less Accountable for sales across the fashion division. As the marketplace sales and Account manager, my main focus is on acquiring, growing, and retaining 3rd party sellers with unique products and selection to bring the best brands on Takealot. To achieve this, I create and maintain a robust sales pipeline with a focus on key strategic sellers. I recruit new sellers and maximize results of existing sellers by building lasting relationships with them. I also work to drive the success of sellers by actively increasing and retaining their sales and product selection. My ultimate goal is to exceed sales goals, while travelling within South Africa on a monthly basis. I also work closely with Category Managers to align the product assortment with the category selection strategy and create executable actions by managing data. Show less

  • Key Account Manager

    Mar 2024 - now

  • Sales & Account Manager

    Apr 2022 - Mar 2024