Daniel A. Koga

Experience

• 

  Itaú Unibanco

  Dec 2005 - Jan 2015

  Information Technology Engineer

  Led a significant digital transformation project for the company, introducing a centralized digital service platform forcustomers, encompassing email, chat, WhatsApp, and other channels. Managed and implemented strategic projects for the company's IT infrastructure. Established crucial monitoring controls for key systems within the company.

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  Huawei Brasil

  Jan 2015 - Apr 2022

  Project Manager

  Managed a strategic project for the client (OI) to launch a new product, successfully delivering over 1 million broadband internet connections (FTTH) in just four months. As a result, the customer's board widely recognized the project's outstanding performance in 2021.Effectively coordinated the implementation of a key project for the company, handling over 90 stakeholders and achieving an annual outcome exceeding 80 million (BRL) between 2018 and 2020, consistently ranking among the top 3 projects in the company.Rescued an underperforming key project (FTTX Telefonica Vivo) by implementing strategic controls and employing effectiveCRM. Achieved outstanding results within 2 months after assuming the project, leading to the retention of the customer.Additionally responsible for technical alignment of demands between customers and suppliers, management of KPIs to maximize project operational performance, generation of managerial performance reports, and other communications. Skilled in stakeholder management and CRM. Show less

• 

  BEES

  Apr 2022 - now

  Project Manager

  Coordinated the construction of new infrastructures to support the expansion of BEES Customer (B2B) and DTC (B2C) into new countries, successfully guiding the value streams for product launches within the anticipated timelines.Actively participated in the development of the new Customer Service Management process for addressing Business as Usual (BaU) demands in Cloud area, which has since become a benchmark for the company.Implemented significant projects for the department, ranging from FinOps initiatives to the resolution of technical debts and security vulnerabilities within the Cloud platform.Responsible for maintaining the product roadmap aligned with the company's strategy and priorities, communication, backlog alignment with teams, impediment removal, facilitation of agile ceremonies, project monitoring, managerial reporting, and stakeholder management. Show less