Subhan Pratama

Experience

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  Shangri-La Group

  Apr 2007 - Sept 2007

  Housekeeping Attendant - Shangri-la Golden Sands Resort

  • Daily guest room cleaning for occupied and vacant dirty room.• Collect all dirty linen from guest room and put into laundry. • Set up Extra bed and Baby Crib based on request from order taker or guest request upon reservation.• Distribute all clean linen to all floor pantry.• Deliver all guest request regarding all room amenities.

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  WestCord Hotels

  Apr 2009 - Mar 2010

  Housekeeping Staff - De Wadden, Vlielland

  • Cleaning and maintaining the cleanliness of hotel public area based on hotel standard. • Cleaning daily occupied room and check out room or vacant dirty room.• Doing general cleaning for guest room every 3 month • Responsible for guest towel par stock and employee uniform

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  Hyatt Regency

  Jan 2010 - Jun 2012

  Guest services Agent - Hyatt Regency Bandung

  • To meet and exceed the sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all revenue streams rooms.• Doing all a courteous and professional service at all the time.• Taking and processing of all rooms reservations according to hotel and company guidelines.• To check and updated Guest Arrival List for today and tomorrow.• Processing of individual, travel agent, company, and group reservations, rooming lists, waitlist and other reservation.• Responsible to Reservation Manager and Director of Sales regarding the Group Rooming List and update all the information accordingly. • Put in the entire group rooming list, based on rooming list that given by Sales Manager.• Update all the details and the payment instruction for each guests based on information given by Sales Manager.• Print the updated Rooming List from OPERA and give to Reservation Managers and Director of Convention.• To be monitor and follow up on group blocks and groups with no room lists.• Entered all guest details correctly in accordance with the principles of clean date• To build strong relationships with all sources of bookings and work closely with the marketing department in maintaining and developing these relationships• To work with other rooms departments, checking room and room-type availability, to maximize room sales, yield and average room rate through up selling and other inventory and rate management initiatives.• Handling Business Centre such as printing, photocopy, internet connection, etc Lihat lebih sedikit

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  The Trans Luxury Hotel

  Jun 2012 - Mar 2015

  • Taking and processing of all room reservation according to hotel and company guidelines.• Processing of individual, travel agent, company, and group reservations, rooming lists, waitlist and other reservation.• Responsible for group reservation and room inventory.• Responsible to input all group reservation into system and make sure all detail such as payment method, type of room, all guest preference and VIP status was input base on information from sales Manager.• Responsible to minimize abandon call especially in peak hour.• Responsible to making schedule for all agent and supervisor in Reservation Department. • Responsible for Pick up report and distribute to Director of Sales.• Responsible to check all tomorrow arrival and make sure every single detail was ready to void any undelivered message to reception upon arrival.• Responsible to check reservation was input based on order by agent.• Responsible to input and maintains all guest profile, Company profile, and Travel Agent Profile. • Make sure all the inquiry and email has been responded by the latest 24 hour after we receive it.• Make production report for all sale manager and report directly to Director of Sales.• To meet and exceed the sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all revenue streams rooms. MICE Specialist:• Responsible to Reservation Manager and Director of Convention regarding the Group Rooming List and update all the information accordingly. • Put in the entire group rooming list into RESERVE, based on rooming list that given by Sales Manager.• Update all the details and the payment instruction for each guests based on information given by Sales Manager.• Print the updated Rooming List from OPERA and give to Reservation Managers and Director of Convention. Lihat lebih sedikit

  • E Commerce Manager

    Mar 2014 - Mar 2015

  • Group Sales Executive

    Jan 2013 - Mar 2014

  • Room Reservation Supervisor

    Jun 2012 - Jan 2013
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  Hilton Hotels & Resorts

  Mar 2015 - Jan 2016

  Assistant Revenue Manager - Hilton Bandung

  • Manage Room Availability and Room Rate for Online Travel Agent.• Analyze market situation and make selling strategy for FIT segment to boost up• Occupancy and Average Room Rate, especially from Online Travel Agent.• Developing new distribution channel and existing distribution channel.• Issuing daily and weekly pick up report from FIT segment and report directly to Revenue Manager• Responsible for Reservation Department operational in absences of Reservation Manager. Lihat lebih sedikit

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  The Ascott Limited

  Jan 2016 - Jan 2018

  Cluster Assistant Revenue Manager - Ascott Indonesia Management

  Responsible in Revenue Management and E Commerce Department for 5 Jakarta Properties (Ascott Jakarta, Ascott Kuningan Jakarta, Citadines Rasuna Jakarta, Somerset Berlian Jakarta and Somerset Grand Citra) for below task :• Maximizing Room Revenue from all market to achieve budget• Issuing daily pick up report and made analysis and commentary for every segment• Made monthly forecast for current and the next 3 month Room Revenue• Made yearly forecast for balance of the year on quarterly basis• Do rate analysis to measure our selling position among competitor as based on set selling price• Analyzing account production by weekly and monthly and discussing for future business from specific segment and also digging more opportunity to growing new account• Managing rate, availability and overbook strategy on daily basis to be competitive among competitor, to maximizing volume and rate for Leisure Transient Segment from Direct booking, OTA and others channel.• Creating Special Promotion for FIT market to maximizing short stay business• Working closely with OTA, WHO and TA market manager to maximizing FIT market• Fully responsible to maintaining RGI on market share• Analyzing production on every campaign to measure level of success• Creating revenue budget for Rooms Revenue Lihat lebih sedikit

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  Marriott International

  Feb 2018 - Jan 2020

  Revenue Manager - Four Points By Sheraton Bandung

  • Maximizing Hotel Revenue to achieve budget and growing versus last year• Work with Digital Marketing to maximizing revenue from all online distribution channel and maintaining cost of sale to maximizing profitability• Make business performance analysis and setting up selling strategy for Corporate and MICE business to support sales team in regard to achieve their budget• Lead weekly revenue meeting with all related Dept to discuss selling strategy and do brain storming to maximizing Revenue and Market Share• Growing up Retail segment• Setting up yearly Revenue budget• Responsible to Growing YoY Rerpar Index performance (STR)• Responsible to maintain rate parity among all online distribution channel Lihat lebih sedikit

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  Marriott International

  Sept 2022 - now

  Leading Revenue Management for 5 Marriott properties across Indonesia (Aloft Wahid Hasyim Jakarta, Sheraton Bandung Hotel and Tower, Courtyard by Marriott Bandung, Four Points By Sheraton Makassar, and Sheraton Lampung) to : • Maximizing Hotel revenue to achieve monthly and yearly budget.• Responsible on Market Share performance by growing year on year Revpar Index to be ahead among competitor with STR as bench mark• Responsible to maintain rate parity among all distribution channel• Working closely with digital marketing team to grow Hotel website production both Room Night and ADR• Responsible to growing Transient Leisure Market both online and offline• Maintaining cost of sale for online distribution channel• Responsible to managing room inventory to maximizing Revenue through market mix • Creating business performance analysis and setting up selling strategy for sales team to growth Corporate, Govt and MICE segment • Lead weekly Revenue Meeting with all Hotel Leaders and Sales & Marketing Team to discuss Hotel and competitor performance, Demand and Market update and come up with Hotel Business forecast and selling strategy hence Operational leaders could prepare and Finance team have could manage cost to maximizing GOP • Create business forecast with bench mark accuracy +/- 5% Lihat lebih sedikit Working with Revenue manager to manage Revenue Department for 5 Marriott properties across Indonesia (Le Méridien Jakarta, Aloft Wahid Hasyim Jakarta, Four Points by Sheraton Bandung, Four Points By Sheraton Ungasan Bali, and Fairfield by Marriott Bali Kuta Sunset Road) to : • Creating business performance analysis.• Replace Revenue Manager on his/she absence to lead weekly Revenue Meeting with all Hotel Leaders and Sales & Marketing Team to discuss Hotel and competitor performance, Demand and Market update and come up with Hotel Business forecast and selling strategy hence Operational leaders could prepare and Finance team have could manage cost to maximizing GOP • Helping to create Pick and On the book pace to help revenue manager for creating business forecast with bench mark accuracy +/- 5% Lihat lebih sedikit

  • Revenue Manager - Revenue Management Advisory Services Indonesia

    Jan 2023 - now

  • Revenue Specialist - Revenue Management Advisory Services, Indonesia

    Jan 2021 - Jan 2022

  • Task Force - Revenue Management Advisory Services Vietnam Kamboja

    Sept 2022 - Jan 2022