Fatma Dahroug

Experience

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  CompuMe

  Sept 2011 - Mar 2013

  Working on the whole recruitment process.Filling & Collecting all the needed documents of the employees.Preparing the attendance sheet and analyzing it.Participating in part of the preparation of the payroll. Working as Customer Service Coordinator.Following up all the cases and preparing daily, weekly & monthly reports.Solving all types of customer complaints on different levels.Answering all the customer inquires wether over the phone or face to face,

  • HR Specialist

    Sept 2012 - Mar 2013

  • Customer Relationship Management Coordinator

    Sept 2011 - Aug 2012
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  Diet House

  Mar 2013 - Dec 2013

  Assistant Marketing Manager & CRM Manager

  Diet House is a 100% PURE EGYPTIAN Entrepreneurship Business.Setting the Marketing Plan of the organization.Searching on all the events that will lead to the awareness & branding issue.Following up the social media on it's different levels.Creating & Managing different ways to reach new customers data base.Working the positioning of the brand itself. Monitoring the call center performance.Review daily and monthly reports.Notifying the call center with all of our new products, fairs we will join and new stores openings.Coordinate between the call center and the installing & maintenance departments.Insure that customer complaints resolved and handled.Follow up customer calls where necessary. Show less

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  Right Track for Recruitment and HR Consultancy

  Dec 2013 - Dec 2013

  Recruitment Specialist (internship)

  • Receiving client's recruitment requests.• Post Ads for each position• Doing screen interviews on phone with candidates.• Making phones and meeting presentations for recruitment and outsourcing services.• Dealing with multinational, international and local companies in several fields.• Getting the best candidates by using all sources including the head hunting.• Matching the requested experience with qualifications on CVs on the company's requests.• Interviewing the selected candidates in order to make sure that they are qualified for the position.• Set the interviews for the short listed candidates• Follow up all recruitment activities till final selection and hiring.• Any other tasks reasonable from the employer• Reports the General Manager. Show less

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  National Bank of Greece

  Jan 2014 - Jun 2017

  Assistant HR Business Partner - Senior HR Officer

  Tasks & Duties:• Manage monthly payroll processes, including issuing reports and ensuring accuracy.• Calculate and execute staff salary payments, trip advances, credit cards, and staff loans.• Maintain updated payroll records for new hires, resignations, promotions, and internal transfers.• Update and maintain employee personal files.• Prepare and submit required forms (such as Form 1, 2, and 6) to the social insurance office.• Administer leaves management, including annual leaves, sick leaves, maternity leaves, and pilgrimage leaves, following leave policies and Egyptian Labor Law.• Assist in the bank's attendance and absence control processes.• Manage investigations and issue warning letters in accordance with Egyptian Labor Law.• Handle medical services, including claims, additions, deletions, approvals, and annual contract renewals.• Manage a large database of CVs, including classification, scheduling, and filtering.• Design and conduct HR induction training for new hires.• Evaluate instructor performance and training program effectiveness through questionnaires and discussions with participants.• Amend and revise training programs to adapt to changes in the work environment.• Manage various projects related to bank staff, including medical, pension, and employee engagement and satisfaction surveys.• Assist the HR director in conducting assessment centers using a wide range of tools to measure employees' competencies and psychometrics Show less

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  MetLife

  Jul 2017 - Aug 2018

  Human Resources Business Partner

  • Collaborate with the company's different committees to plan and organize events, initiatives, and activities that align with the company's values and aspirations, promoting employee relations and organizational effectiveness.• Partner with the HR Director to assess employees' training and development needs, ensuring necessary approvals and monitoring progress.• Assist in budget-related tasks, contributing to effective financial planning and resource allocation.• Liaise with department heads/managers to understand their staffing requirements, preferences, priorities, and constraints, facilitating timely and coordinated recruitment efforts with the Recruitment Specialist.• Provide regular status reports and engage in follow-up activities with relevant stakeholders on multiple topics.• Actively participate in organizing internal and external company events and meetings, fostering a collaborative and engaging work environment. Show less

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  Minapharm Pharmaceuticals

  Feb 2019 - Mar 2024

  Human Resources Business Partner

  Conduct regular meetings with assigned business units to understand their HR needs and provide strategic guidance and support to line management, ensuring alignment with company policies and procedures.Actively engage as the focal point for stakeholders to discuss and drive strategic HR decision-making.Establish and maintain an efficient hiring selection process, leveraging different assessment centers and tools, to ensure the right fit for the company across all levels, including local staff, expats, and outsourcing hiring.Develop and implement comprehensive recruitment strategies to attract and retain high-quality talent, both for white-collar and blue-collar positions, while ensuring compliance with labor laws and corporate guidelines.Partner with leaders to develop and implement employee performance development and improvement plans, fostering a culture of continuous growth and development.Create new job descriptions and update existing ones through collaborating with key stakeholders to accurately capture the key responsibilities, qualifications, and competencies required for each position while ensuring the alignment with organizational goals, industry standards, and best practices.Play a key role in the company's value restructuring and culture transformation project, collaborating with senior leaders and cross-functional teams to define and articulate the desired organizational values and culture.Conduct change management activities, including communication plans, training programs, and engagement initiatives, to facilitate the adoption of new values and cultural norms across the organization.Created a comprehensive succession planning program aimed at identifying and developing high-potential employees across the organization. Show less

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  Elsewedy Industries Group.مجموعة السويدى للصناعات

  Apr 2024 - now

  Group People Senior Partner

  -Managing various industries like El Sewedy Holding, El Sewedy Chemicals, El Sewedy Ready Mix, El Sewedy Sanitary Ware, El Sewedy Medical Sector, ASTK (Fashion Brand), City Greem (Facilities & Property Management) & Abraj Urban Development (Real Estate). -Provide proactive HR advice and guidance to business leaders on a wide range of HR matters, including talent acquisition, employee relations, performance management, L&D and OD.-Develop and deliver customized training programs to enhance employee skills, capabilities, and performance.-Develop and execute effective talent acquisition strategies to attract and recruit top talent across multiple industries.-Utilize various sourcing methods to identify qualified candidates, including social media recruiting, employee referrals and various channels-Manage the onboarding process to ensure new hires are successfully integrated into the organization and have the necessary tools and resources to succeed.-Develop and implement performance management systems that align with the company's goals and objectives.-Provide coaching and mentorship to employees to help them achieve their performance goals.-Conduct performance reviews and provide constructive feedback to employees.-Identify and address performance issues proactively to ensure that employees are meeting expectations.-Identify and assess the training and development needs of the organization and its employees.-Develop and deliver a comprehensive learning and development strategy that supports the company's goals and objectives.-Design and deliver engaging and effective training programs on a variety of topics, such as leadership development, technical skills, and soft skills.-Manage the learning and development budget and ensure that training programs are cost-effective and deliver a positive return on investment.-Evaluate the effectiveness of training programs and make recommendations for improvement. Show less

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  VedAtma Consulting

  Jul 2024 - now

  Career Counselor