Ivan Stefanovic

Experience

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  Coface Serbia

  Apr 2010 - Dec 2010

  Claim Collections Appeal Representative

  Carried out administrative tasks by communicating with clients, distributing mail and scanningdocuments.Offered friendly and efficient service to all customers, handled challenging situations with ease.Claim collection for various clients, filling out paperwork, handling day to day finances andmiscellaneous office tasks.Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.Worked flexible hours; night, weekend, and holiday shifts.Identified issues, analyzed information and provided solutions to problems. Show less

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  New Image Printing Company

  Jan 2011 - Dec 2011

  Production Officer

  Observed production work and made corrective actions to optimize performance.Met regularly with production team and managers to analyze problems and plan cost-effective andhigh-quality product delivery.Coordinated production work between shifts by completing checklists and documenting updates.Evaluated incoming materials and finished products against standards.Recommended process improvements to enhance product quality.Organized repair and routine maintenance of production equipment.Developed new ways of manufacturing and improved existing manufacturing processes.Managed resource utilization and continuous improvements to streamline operations and reducecosts.Oversaw discipline, safety and good housekeeping systems.Implemented policies and standard operating procedures for continuous improvement.Planned, organized and monitored resources to deliver efficient use of labor, equipment andmaterials. Show less

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  Stampa Sistem D.O.O.

  May 2012 - May 2015

  Sales Representative

  Met with existing customers and prospects to discuss business needs and recommend optimal solutions.Accuracy and efficiency in record keeping, monitoring range of customer needs and trends, responsibility for business retail outlet.Maintained organized, presentable merchandise to drive continues sales.Organized racks and shelves to maintain store visual appeal, engage customers and promotemerchandiseEvaluated inventory and delivery needs, optimizing strategies to meet customers demands.Analyzed and processed returns, assisting customers with finding alternative merchandise to meet needsCreated strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.Trained and mentored new sales representatives.Expanded customer base and boosted profit within.product line.Met frequently with technical, productmanagement and service personnel to stay currenton company offerings and business policies. Show less

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  NCR Corporation

  Jun 2016 - Aug 2023

  Followed up with clients to verify optimal customer satisfaction following support engagement andproblem resolution.Configured hardware, devices and software to set up work stations for employees.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Helped streamline repair processes and update procedures for support action consistency.Collaborated with vendors to locate replacement components and resolve advanced problems.Worked with software development team on reported errors and bugs on newly released softwareand assisted in deployment of release fixes.Carried out day-day-day duties accurately and efficiently.Demonstrated respect, friendliness and willingness to help wherever needed. Proved successful working within tight deadlines and fast-paced atmosphere.Completed minor preventive maintenance and mechanical repairs on equipment.Patched software and installed new versions to eliminate security problems and protect data.Worked with Claire's, Great Clips, Fresh Market, Hungry Jack's, Greyhound, Checkers, KFC and Krispy Kreme.Managed over 40 customer calls per day.Trained and mentored new agents/Got Excellent knowledge of Aloha Command Center and sites management, Aloha system ofoperation, Remedy with Smart IT (Neos and Gems) and in creating, adjusting and managing tickets,Oracle, AS400, Cisco Meraki and various Microsoft Office programs Show less

  • Team Lead

    Oct 2021 - Aug 2023

  • Help Desk Support Specialist

    Jun 2016 - Oct 2021
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  NCR Corporation

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  • Supervisor

    Aug 2023 - now

  • Team Leader

    -